What are the responsibilities and job description for the Retail & Logistics Associate position at Friendly Arctic Printing and Design, LLC?

Job Description :

Friendly Arctic Printing & Design is a fast-paced screen printing and graphic design company located in East Nashville. We specialize in creating high quality screen-printed products using eco-friendly water-based inks. We are looking for a detail-oriented, efficient, and self-motivated individual to join our team.

The Retail & Logistics Associate is responsible for managing shipping, receiving, and retail operations, including verifying shipments, packing and shipping customer orders, maintaining inventory, and assisting with customer pickups and deliveries. Duties also include providing customer service, handling returns, and supporting marketing events through preparation, inventory management, and event staffing.

Retail & Fulfillment Duties :

Fulfilling customer orders, packing and shipping items, facilitating returns and refunds.
Organizing, maintaining and managing physical inventory.
Providing customer service to e-commerce customers via phone, email, and in-person interactions.
Assist with management and execution of company marketing events (conferences, craft fairs, etc.) including production kit preparation, inventory, and event staffing.
Other duties as assigned.

Shipping & Receiving Duties :

Receiving incoming shipments of all raw materials, apparel, and supplies. Verifying counts, styles, colors, and sizes by comparing against invoices, packing slips, or other records. Unpacking and examining these shipments for rejects, damaged items, and shortages and reporting them to management.

Shipping finished products to customers as needed based on customer order requirements. Ensuring accurate paperwork, labeling, and on-time delivery, Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons.

Facilitating / preparing palletized freight shipments as needed.

Assisting customers with order pick-ups and deliveries as needed.

Ideal candidate would :

Possess strong reading, writing and record keeping skills, including mathematical calculations.

Be comfortable providing customer service, both in person and online, and working with a team.

Communicate effectively with customers, shipping carriers, suppliers, and provide quality control.

Identify process improvements for implementation.

Maintain careful organization of workspaces.

Preferred Qualifications :

High School Diploma or equivalent required.

Occasional weekend availability.

Strong organization and attention to detail.

Ability to lift up to 50 pounds.

Strong computer skills are preferred.

Experience with Shipstation, Shopify, and / or Airtable is a plus.

Compensation : Starting at $16-$18 / hr dependent upon experience, paid weekly. Three performance reviews will be conducted in the first year (at 3mo, 6mo & 12mo) with opportunities for increased compensation during each review.

Full-Time / Part-Time : Full-time (40hrs / wk)

Hours are from 8 : 30am to 5pm Monday through Friday

Benefits :

Paid company holidays (9 days in 2025)

Paid time off (after 90 days)

Healthcare (after 90 days)

Performance bonuses paid for exemplary performance (discretionary, not guaranteed)

Please send resumes to jobs@friendlyarctic.com

Salary : $16 - $18

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Retail & Logistics Associate

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