What are the responsibilities and job description for the Automotive Service Manager position at Friendly Auto Group?
Company Overview
Friendly Auto Group is family owned and operated with a focus on a "non-corporate feel". We value the key to our success by enriching the strengths of each individual that embodies our team. Employee happiness is at the core of our values and that will be exemplified with customer satisfaction. We wholeheartedly stand behind our motto of, "Expect more, get more."
Job Overview
Friendly Auto Group has recently acquired Victory CDJR in Rome and is seeking a highly motivated, driven individual to join our dynamic team in the Automotive Service Manager role. This candidate will be responsible for overseeing the daily operations of the service department, ensuring high levels of customer satisfaction, while managing a team of technicians. This role requires a strong understanding of automotive repair and maintenance, as well as excellent leadership and communication skills. The ideal candidate will have experience in automotive sales and service writing, with a passion for delivering quality service to customers.
Responsibilities
- Manage the service department's daily operations, including scheduling and workflow management.
- Supervise and mentor service technicians, providing guidance on automotive repair and maintenance tasks.
- Ensure all service work is performed efficiently and meets quality standards.
- Handle customer inquiries and complaints with professionalism, ensuring customer satisfaction.
- Collaborate with sales staff to promote service offerings and enhance customer relationships.
- Maintain accurate records of repairs, services performed, and parts used.
- Conduct regular inspections of the service area to ensure compliance with safety regulations.
- Stay updated on industry trends, new technologies, and best practices in automotive repair.
- Knowledge of warranty procedures is required.
Skills
- Proficient in automotive repair techniques and diagnostics, with hands-on mechanic experience.
- Knowledgeable in auto estimating processes and dealership operations.
- Strong background in automotive sales and service writing to effectively communicate with customers.
- Excellent leadership skills to motivate and manage a team effectively.
- Results-driven and people oriented.
- Strong problem-solving abilities to address customer issues promptly.
- Exceptional communication skills for interacting with customers and staff alike.
This position offers an exciting opportunity for individuals looking to advance their careers in the automotive industry while making a significant impact on customer satisfaction and team performance.
Job Type: Full-time
Pay: $150,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Automotive Service Manager: 3 years (Required)
Work Location: In person
Salary : $150,000 - $200,000
