Non-Emergency Medical Transport Driver

Department:

Operations

Location:

Wilbraham, MA

Reports To:

Chief Operations Officer (COO)

Direct Reports:

0

Position Type:

Full-Time

FLSA Status:

Per Piece

Job Description: Driver

Summary:

This position requires a dependable and organized person who possesses a great deal of mental stamina who can consistently ensure the accurate, timely and safe delivery of clients. The driver must be detail-oriented, efficient, and have a clean driving record.

While performing the duties of this Job, the employee is regularly required to use physical movement. The employee is frequently required to stand; walk; reach with hands and arms and stoop or crouch. The employee must be able to sit in vehicle seat for extended periods, perform a significant amount of driving, bending, and listen to and respond to radio and phone communications.

Drivers are responsible for transporting clients, medical and non-medical, to and from different locations and in some cases unload clients at different and multiple facilities. They are also required to perform inspections before and after a trip. These drivers also follow appropriate safety procedures, performs necessary documentation in a timely and correct manner. They arrive at work on-time daily ready for duty and present a professional company image through excellent service, safe operation and timeliness. They maintain vehicle and equipment in compliance with Company guidelines. Smile and enjoy your day!

Supervisory Responsibilities: This position has no supervision of people; however this position does require a responsibility to deliver services in a timely, professional and customer-oriented manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Arrives at work on time daily, ready for duty when shift starts and maintains consistent and excellent attendance;
• Smiles and greet the customer pleasantly. Remember they may be having a bad day;
• Provides transportation assistance in a safe, professional, and timely manner, free of accidents, injuries, and damages;
• Inspects vehicle equipment and supplies such as tires, lights, brakes, gas, oil, and water, etc. and cleans the inside and the outside of the truck and maintains fluid levels according to manufacturer standards and note quantities added on inspection sheet;
• Completes and turn-in pre-trip inspection report prior to the start of your shift AND turn in the post-trip inspection report at the end of each shift;
• Abides by all Federal, State, and Municipal laws, rules and ordinances and maintain a clean driving record;
• Maintains and operate vehicle and equipment in a safe, clean, and professional manner;
• Ensures consistent and quality customer service through professionalism, timely response, skill and courtesy;
• Demonstrates a clean, professional appearance, is well groomed, and adheres to the dress code policy;
• Cooperates with all co-workers, utilizes and updates the portals (HBSS, CTS, Circulation, etc.) as instructed during training.
• Attends driver, safety, and employee meetings and trainings as requested for job and safety purposes;
• Attends training and achieve professional/driving class certification as directed by management;
• Studies information provided by the Company to maintain and upgrade industry and job knowledge;
• Assists in training new employees when requested;
• Ensures vehicle and tablet GPS location indicators are turned-on during work hours, and applicable apps are loaded on mobile devices;
• Receives and executes assignments as distributed by dispatching and calls in any discrepancies immediately;
• Cleans and removes debris from vehicles if left behind by clients and reports any items left in vehicle immediately to dispatcher;
• Returns vehicle, Locks vehicle, and Places keys in key rack, in office, at the end of shift;
• Schedules time for fueling at beginning of shift, before pickup of first client;
• Documents time and obtains Client signature for each trip;
• Completes & turns-in “Daily trip sheets and corresponding Client Signature sheets” at the end of each week (no later than 8:00am Monday of the new week);
• Uses business cards to drive referrals and repeat business;
• Drives offensively, always wears a seat belt, remembers 40 second following rule, and adheres to all of the rules and regulations set forth by our clients particularly the no food or beverage rule in the vehicles;
• Set personal goals and work towards to your "Driver Performance Plan"

Qualifications: To perform this job successfully, an individual must perform essential duties satisfactorily and in compliance to Agency and Friendly Ride requirements.

• High school diploma or GED equivalent preferred;
• 2 years proven driving experience preferred, skilled at driving assigned vehicles and has a clean driving record with no moving violations;
• Possesses correct and valid driver’s license and class for weight of vehicle assigned;
• Must pass background check and drug test;
• Presents clean, well-groomed appearance;
• Demonstrates positive customer service attitude – both to co-workers (internal customers) and customers’(external customers);
• Demonstrates a high-level of composure and good stress management;
• Possesses good English verbal communication, legible handwriting, and basic math functionality;
• Ability to safely lift 50 pounds unassisted;
• Ability to sit in vehicle seat for extended periods, significant amount of driving, listening to and responding to radio and phone communications;
• Successfully pass drug tests and physical requirements in compliance with Company Policy, Local-State-Federal Motor Carrier Safety Regulations;
• Must submit to and pass background check as per Company policy and Company's contractual requirements;
• Possess basic mechanical aptitude;
• Possess client specific certification and/or be willing to attain said certification if position requires it;
• Physically and mentally fit and able to operate equipment appropriate to the position;
• Proficient using GPS or other routing systems, an innate sense of direction, and have a mobile phone;

Requirements: Listed below are the requirements representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must possess the ability to write routine reports and correspondence. Must possess the ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must possess the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Must possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must possess the ability to deal with problems involving a few concrete variables in standardized situations.
• Other Skills and Abilities: A general understanding of vehicle mechanics, or the ability to make minor repairs to automobiles such as, installation of a spare tire, battery charging.
• Other Qualifications: Driving record must meet the requirements of company insurance carrier and company fleet safety program. Driver must also meet the driver qualification standards set forth by the DOT.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LEADERSHIP GUIDELINES:

Friendly Ride Transportation will utilize the following guidelines to assess performance of employees.

• Analytical –Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving – Proactively identifies and resolves problems in a timely manner; Gathers alternative solutions; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service –Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership –Inspires respect and trust.
• Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization’s strengths and weaknesses; Analyzes market and competition; external threats and opportunities; Adapts strategy to changing conditions.
• Judgment – Displays willingness to make decisions, Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly, but never places quantity over quality or safety.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation – Displays original thinking and creativity; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

Physical Requirements and Working Conditions
Physical Activity

Rarely

(>10%)

Occasionally (10‐25%)

Frequently (26‐70%)

Regularly >70%

Standing for sustained periods of time

X

Walking to accomplish tasks and assist with loading/unloading

X

Climbing stairs and ladders

X

Reaching – extending hands and arms in any direction

X

Balancing ‐ Maintaining body equilibrium to prevent falling while walking on uneven and/or slippery surfaces

X

Drive

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Pushing with steady force in forward, downward or upward motion

X

Pulling to draw, haul or tug objects in a sustained motion

X

Lifting from a lower to high position or moving objects horizontally from position to position

X

Using fingers to pick, pinch, type

X

Grasping with the fingers and palm

X

Feeling – perceiving size, shape, temperature or texture by touching with skin and fingertips

X

Talking

X

Hearing – receiving detailed information through oral communication with ability to discriminate sounds

X

Repetitive motion – substantial motions of the wrists, hands and/or fingers

X

Exposure to weather and/or wet conditions, household chemicals,

X

Visual Acuity Requirements

(color, depth perception and field vision)

Rarely

(>10%)

Occasionally (10‐25%)

Frequently (26‐70%)

Regularly >70%

Ability to utilize computers, tablets, and smartphones

X

Visual acuity to operate motor vehicles

X

Ability to make detailed observations of people, facilities, structures and vehicles

X

Lifting Requirements

Rarely

(>10%)

Occasionally (10‐25%)

Frequently (26‐70%)

Regularly >70%

0 ‐ 10 pounds

X

10‐20 pounds

X

30‐50 pounds

X

50‐100 pounds

X

Over 100 pounds

X

Environmental Condition

Rarely

(>10%)

Occasionally (10‐25%)

Frequently (26‐70%)

Regularly >70%

Works around dangerous materials/equipment

X

Subject to sun and outside cold/hot temperatures including wind and humidity

X

Subject to noise levels requiring worker to shout to be heard above ambient noise level

X

Subject to vibration

X

Works near moving mechanical parts or moving vehicles

X

Works in high, precarious places

X

Works in close quarters, small enclosed rooms, crawl spaces, etc.

X

Subject to fumes or airborne particles

X

Subject to toxic or caustic chemicals

X

Encounters wild animals

X

Risk of electrical shock

X

Other (write in)

Job Types: Full-time, Part-time

Pay: $16.50 - $18.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $17 - $18