What are the responsibilities and job description for the Team Member - Customer Experience position at Friendly's Restaurants (Khodalmaa Inc. & Jaynata Inc.)?
About the Role
At Friendly's Restaurants, we're passionate about delivering exceptional customer experiences and creating lasting memories for our guests. We're seeking a dedicated Server to join our team and contribute to our mission.
Our Story
Friendly's Restaurants was founded in 1935 by the Blake Brothers in Springfield, Massachusetts. We've remained committed to providing a welcoming atmosphere, handcrafted ice cream, and warm hospitality that makes every guest feel at home.
Responsibilities:
- Customer Interaction: Engage with every guest, acknowledging new and returning visitors, and ensuring their needs are met.
- Order Processing: Process orders accurately, manage tables, and maintain a smooth flow of service.
- Sanitation and Maintenance: Uphold high standards of cleanliness and organization, adhering to strict food safety protocols.
- Team Collaboration: Work seamlessly with colleagues to deliver outstanding service and exceed guest expectations.
Requirements:
- English Fluency: Excellent communication skills in English for effective interactions with guests and colleagues.
- Familiarity with Food Safety: Understanding of food safety regulations and procedures.
- Basic Arithmetic: Ability to handle cash, operate a point-of-sale system, and perform basic math calculations.
- Flexible Schedule: Availability to work various shifts, including evenings, weekends, and holidays.
