Concierge (part-time)

We consider many different factors to determine your compensation package at FSL. We assess your specific job family, level, relevant skills, experience, and other special trainings, or accomplishments you bring to the position. Pay decisions are also guided by our financial means as well as analyzed against what others earn internally. We strive to pay competitively and offer market differentiated benefits and perquisites in line with our compensation philosophy. The salary range is a reflection of many similar like positions and your actual compensation may not be at the high or low end of the range but will be based on your unique skills and other criteria mentioned. FSL is committed to offering each individual an elevated employee experience through growth and learning opportunities in addition to an inclusive work culture coupled with other perquisites.

Position Summary

The Concierge position requires a passion for people and dedication to providing superior customer service at all times within the Friendly Home. The concierge position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the concierge will interact with members and guests from varied backgrounds and therefore an amicable personality and unflappable disposition are a must for a successful concierge.

Schedule: Fridays from noon - 10 pm AND every other Saturday from 2 pm - 9:30 pm plus on-call as needed.

Essential Job Functions:

• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs members and guests arriving to or departing from the property.
• Maintains an active presence at the Front Desk. Consistently monitors surveillance cameras, wander system, fire alarms, and locked exits.
• Monitors and announces visitors and controls access to the property. Directs visitors and guests to the appropriate party.
• Handles all concierge duties with enthusiasm including, but not limited to:
• Processing incoming mail and outgoing packages
• Responsible for communicating with the Fire department for all drills and emergencies.
• Manages all incoming calls
• Works with the Dining Services by conducting daily and weekly guest meal census, accounts for members away for meals and takes reservations for guest meals.
• Announces special events, activities, church services, meals, etc., and pages staff or members as necessary
• Manages various logs including but not limited to:
• Watchmate
• Lost and Found
• Ambulance calls
• Visitor sign in / out
• Vet Records
• Member status, sign in / out, admission / discharge, status
• Adheres to company standards for resident and guest services.
• Performs other job-related duties as directed.
  
  
  

Expectations of the Position:

• Dependable, report to work on-time for every schedule shift (ready to work at beginning - start of shift) and work full schedule shifts unless physically unable or pre-approved Paid Time Off (PTO) which includes personal and vacation.
• Willing and able to work overtime and weekends as required by the position and/or approved by management.
• Have reliable transportation to and from work.
• Must be clean and neat in appearance and maintain a “friendly” service-oriented personality.
• Abide by work-related / job procedures and organization policies; (refer to the Employee Handbook).
  
  
  

Qualifications of the Position:

• Education: High School education, AAS degree preferred.
• Experience: 3-5 years’ experience in a similar communications based position.
• Skills:
• Excellent oral communication skills
• Ability to multitask
• Strong PC skills
• Licenses / Certifications: none
  
  

Conditions of Employment:

• Work is performed in a clean, well lit, “Home-Like,” nursing Home setting.
• Employee must be able to perform essential job functions (reasonable accommodation may apply).
  
  
  

Physical Requirements

• Refer to attached Physical Requirements form.
• Must meet the general health requirements set forth by Friendly Home.
• May be requested to assist in the evacuation of Members or perform other procedures to protect the safety of Members, visitors and team members during emergency situations.