What are the responsibilities and job description for the Employment/Onboarding Sucess Coach position at Friendly Senior Living?
We consider many different factors to determine your compensation package at FSL. We assess your specific job family, level, relevant skills, experience, and other special trainings, or accomplishments you bring to the position. Pay decisions are also guided by our financial means as well as analyzed against what others earn internally. We strive to pay competitively and offer market differentiated benefits and perquisites in line with our compensation philosophy. The salary range is a reflection of many similar like positions and your actual compensation may not be at the high or low end of the range but will be based on your unique skills and other criteria mentioned. FSL is committed to offering each individual an elevated employee experience through growth and learning opportunities in addition to an inclusive work culture coupled with other perquisites.
Position Summary:
The Success Coach is an employee resource that employees can access for one-on-one coaching to assist with identifying their career, education, and life goas, while collaborating internally and externally to create a success plan that will assist in achievement of these goals, (employment, educational, financial coaching, and income support). Assist employees to maximize their potential on the job by supporting and assisting them in gaining employment skills to successfully manage their professional lives.
Position Summary:
The Success Coach is an employee resource that employees can access for one-on-one coaching to assist with identifying their career, education, and life goas, while collaborating internally and externally to create a success plan that will assist in achievement of these goals, (employment, educational, financial coaching, and income support). Assist employees to maximize their potential on the job by supporting and assisting them in gaining employment skills to successfully manage their professional lives.
- Understand the individual’s work role and establish career goals and priorities.
- Determine methods for individuals to become motivated and productive team members.
- Assess the work relationships and provide guidance to improve the relationships with others.
- Offer assistance in developing skills that allow the individual to cope with unknown or uncomfortable situations.
- Possess ability and willingness to refer employees appropriately and connect them to outside service providers.
- Identify, cultivate, and maintain relationships with community partners
- Possess knowledge of community resources and community service providers with the Monroe and surrounding counties of Rochester. NY.
- Attend community events and professional development training to assist and help grow employees
- Utilize and apply coaching techniques to provide support, encouragement, and motivate employees towards reaching their career and life goals.
- Identify barriers to employee and brainstorm ways to overcome them.
- Connect with new team members prior to the first day of new hire orientation to establish a relationship, provide clear overview of expectations, and to schedule a time during the first week of employment for a 1-1 meeting.
- In advance of each new hire orientation class, meet personally with the hiring managers who have a new team member starting employment. Review the job expectations, ensure a plan to welcome the new team member to the unit/department, and identify any barriers that need to be addressed prior to the new team member’s first day.
- Attend day one of new hire orientation to personally welcome new team members, provide an in-person introduction, and ensure a positive initial experience.
- Following day one, meet personally with the new team member to assess the onboarding experience, answer questions, and provide any clarity needed. Schedule a time for a second check-in meeting within the next two weeks.
- After the first week of employment, meet personally with the hiring manager of each new team member to ensure that the transition from orientation to the unit/department has been successful. Identify any barriers or issues, and ensure that there is a way to provide positive reinforcement to the new team member.
- At the two-week meeting, continue to provide guidance and act as a resource to the new team member. Using your assessment skills determine the next time a formal meeting between the Success Coach and the new team member should take place. Schedule the meeting.
- Utilize internal and external resources for free training that will support employees to advance in their career.
- Support in life soft skills.
- Identify, coordinate training to develop life soft skills.
- Support in holistic health goals including mental health.
- During the first six months of each new team member’s employment, the Success Coach will combine formal meetings and informal check-ins, along with meetings with the hiring manager to ensure the continued success of the team member. In the event that issues or problems arise, the Success Coach will partner with Human Resources and the hiring manager to put in place appropriate success plans that will allow the new team member to perform at a meaningful level.
- On an ongoing basis, the Coach will be a visible, positive, proactive presence across the organization. The Coach will maintain relationships with all team members as they join the organization, and will be a resource to the hiring managers and Human Resources.
- Coach may at times be asked to partner with Human Resources for the purposes of recruitment and/or Public Relations Such as attending job fairs or educational events.
- The ultimate goals of the Coach are:
- Help create a workplace where team members are motivated to do their best work while feeling valued, safe, and appreciated.
- Impact retention in a positive manner by building relationships and providing resources and guidance to our team members.
- Act as a partner to Managers and Supervisors as we continue to build and develop our workforce.
- Identify areas of improvement in our onboarding process, organizational communications, employee engagement, and overall culture.Requirements
- Excellent communication and interpersonal skills.
- Ability to work a flexible schedule in order to connect personally with team members on all shifts.
- Highly organized, excellent time management skills, excellent problem-solving skills.
- Self-directed, with the ability to work independently to carry out job responsibilities.
- Experience of working with community resources and community service providers with the Monroe and surrounding counties of Rochester. NY.
- Exercise cultural competency and awareness
- Will complete Eden Associate training for the purpose of becoming a Certified Eden Associate.
- Education: Bachelor’s degree in Nursing Counseling, Communications preferred. Five to seven years of related work experience in skilled nursing facility preferred
Qualifications:
- Bachelor’s degree in a related field (Nursing, Education, and Counseling) preferred.
- Proven experience in counseling, job coaching, or related roles, especially within healthcare or skilled nursing settings.
- Strong understanding of diverse abilities, disabilities, and accommodations in the workplace.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work collaboratively with individuals, staff, and external partners.
- Familiarity with relevant laws and regulations related to employment for individuals with diverse abilities.
FRIENDLY SENIOR LIVING BELIEFS & BEHAVIORS:
Our belief is that together we strive for a great place to work based on mutual respect, trust, and open communication, where employees are valued and appreciated. We embrace behaviors that support culture and team including demonstrating respectful, open and honest communication, being on time for work and meetings, responding to requests in a timely manner, and recognizing each other’s accomplishments and share success. Operational strength, leading by example, increasing and sharing our knowledge and providing respectful, compassionate, and friendly customer service are the behaviors that differentiate Friendly Senior Living and make us the family community that we are for both employees and residents.
DIVERSITY, EQUITY AND INCLUSION:
Friendly Senior Living embraces a culture of belonging that celebrates and respects individuality. Each person is valued for their unique contributions to the vitality of our community.
PHYSICAL AND MENTAL DEMANDS:
Sits 50-75% of the day. May be required to lift (and/or move) 10-30 pounds (most frequently lifts 10-15 pounds). Occasional walking, stooping, squatting and bending.
Repetitive hand/wrist movement. Subject to frequent interruptions. Physical Work Intensity level 2.
WORK ENVIRONMENT: Works in well-lighted, ventilated office area.
ADVERSE WORKING CONDITION: May be exposed to infections, disease and disagreeable odors. May be subject to hostile and emotionally upset residents, family members and visitors.
VARIABLES: Generally works Monday thru Friday with a varied/flexible schedule to be available for employees across the 3 shifts (7AM-3PM, 3PM-11PM, 11PM-7AM)
NOTE: This job description is not intended to be all-inclusive and very effort has been made to identify the essential functions of the above position. However, this job description in no way states or implies that the duties specifically identified are the only duties required to perform this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. Employees may perform other related duties within Federal and/or State regulations to meet the ongoing needs of the organization. This job description is not a guarantee of employment for any set period and that either the organization or employee may terminate employment at any time with or without case. Furthermore, this job description may be added to or revised at any time.
DIVERSITY, EQUITY AND INCLUSION:
Friendly Senior Living embraces a culture of belonging that celebrates and respects individuality. Each person is valued for their unique contributions to the vitality of our community.
PHYSICAL AND MENTAL DEMANDS:
Sits 50-75% of the day. May be required to lift (and/or move) 10-30 pounds (most frequently lifts 10-15 pounds). Occasional walking, stooping, squatting and bending.
Repetitive hand/wrist movement. Subject to frequent interruptions. Physical Work Intensity level 2.
WORK ENVIRONMENT: Works in well-lighted, ventilated office area.
ADVERSE WORKING CONDITION: May be exposed to infections, disease and disagreeable odors. May be subject to hostile and emotionally upset residents, family members and visitors.
VARIABLES: Generally works Monday thru Friday with a varied/flexible schedule to be available for employees across the 3 shifts (7AM-3PM, 3PM-11PM, 11PM-7AM)
NOTE: This job description is not intended to be all-inclusive and very effort has been made to identify the essential functions of the above position. However, this job description in no way states or implies that the duties specifically identified are the only duties required to perform this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. Employees may perform other related duties within Federal and/or State regulations to meet the ongoing needs of the organization. This job description is not a guarantee of employment for any set period and that either the organization or employee may terminate employment at any time with or without case. Furthermore, this job description may be added to or revised at any time.
