What are the responsibilities and job description for the Waitstaff-CW position at Friendly Senior Living?
Friendly Senior Living is a highly rated Senior Care Community, - we embrace and live our values every day: Friendship, Teamwork, Compassion, Excellence, Integrity, and Customer Focus. Because Friends Care Always!
We consider many different factors to determine your compensation package at FSL. We assess your specific job family, level, relevant skills, experience, and other special trainings, or accomplishments you bring to the position. Pay decisions are also guided by our financial means as well as analyzed against what others earn internally. We strive to pay competitively and offer market differentiated benefits and perquisites in line with our compensation philosophy. The salary range is a reflection of many similar like positions and your actual compensation may not be at the high or low end of the range but will be based on your unique skills and other criteria mentioned. FSL is committed to offering each individual an elevated employee experience through growth and learning opportunities in addition to an inclusive work culture coupled with other perquisites.
Position Summary
The Wait Staff is responsible for providing food and beverages to our members.
Essential Job Functions
Position Summary
The Wait Staff is responsible for providing food and beverages to our members.
Essential Job Functions
- Setting the tables with proper place settings
- Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff are running out of any item
- Understanding of established reservation system, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks
- Exceed residents expectations and dining experience, delivering items, fulfilling resident’s needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
- Exceeding customer expectations
- Performing basic cleaning tasks as needed or directed by supervisor
- Filling in for absent staff as needed
- An understanding of resident diet logs and specific diets; NAS, LCS
- Assisting with special events and basic food production
Job Requirements
- Requires ability to relate and be respectful to a wide variety of people and provide superior customer service to all including Residents, co-workers, vendors, family members and visitors.
- Must wear employee badge at all times while on-the-job.
- Must report to work on time and adhere to attendance policy.
- Must be able to maintain a high level of confidentiality regarding information about Resident, co-workers, vendors, family members and visitors.
- Must have reliable transportation.
Expectations of the Position
- Dependable, report to work on-time for every schedule shift (ready to work at beginning - start of shift) and work full schedule shifts unless physically unable or pre-approved Paid Time Off (PTO) which includes personal and vacation.
- Willing and able to work overtime and weekends as required by the position and/or approved by management.
- Have reliable transportation to and from work.
- Must be clean and neat in appearance and have a “friendly,” hospitality-oriented, and service-oriented demeanor.
- Abide by work-related / job procedures and organization policies; (refer to the Employee Handbook).
Qualifications of the Position
- A combination of experience, education, and/or training which substantially demonstrates the following knowledge and skills:
- Education: High School Diploma or in process of obtaining or GED
- Experience: One year job experience, preferred
- Skills:
- Licenses / Certifications:
Conditions of Employment
- Work is performed in a clean, well lit, Community setting.
- Employee must be able to perform essential job functions (reasonable accommodation may apply).
Physical Requirements
- Refer to Physical Requirements form.
- Must meet the general health requirements set forth by Cloverwood.
- May be requested to assist in the evacuation of Residents or perform other procedures to protect the safety of Residents, visitors and team members during emergency situations.
NOTE: This job description is not intended to be all-inclusive and very effort has been made to identify the essential functions of the above position. However, this job description in no way states or implies that the duties specifically identified are the only duties required to perform this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. Employees may perform other related duties within Federal and/or State regulations to meet the ongoing needs of the organization. This job description is not a guarantee of employment for any set period and that either the organization or employee may terminate employment at any time with or without case. Furthermore, this job description may be added to or revised at any time.
