Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team!
Why Friends For All :
For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV / AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need-including stigma and inequality-to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves .
What is in it for you :
- A commitment to work-life balance with : (up to 38 Days Off)
12 accrued vacation days per year
12 accrued sick days per year14 paid holidays, including Your Birthday!Sick Bank allows employees to donate sick time to other employees with a serious health condition who have no remaining sick or vacationFlex Schedule may be available based on position after introductory periodEmployer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly)BCBS PPO Plans
PPO Gold premium = $28.88
PPO Platinum premium = $56.15Dental PlansPPO Low = $1.14
PPO High = $5.81Vision premium = $1.41401k program with up to 3% employer match starting immediatelyEmployer-paid basic life insurance valued at $50,000Employer-paid Short-term disabilityVoluntary Life and AD&D, Long-term disabilityFlexible Spending Accounts for healthcare and dependent careStudent Loan Forgiveness ProgramsEmployee Assistance Program with in person counseling optionsTo Learn More about Working at FFA : Go to
Compensation :
Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role.
TBRA Home Case Manager Job Description
JOB TITLE :
TBRA Home Case Manager
EXEMPT (Salaried) or NON EXEMPT(Hourly) :
Exempt
DEPARTMENT : Client Services
STATUS : Full Time
REPORTS TO :
Director of Housing and Data Administration
REGULAR HOURS :
Mon-Thurs (830am-5pm) Fri (8 : 30am-4pm)
JD REVISION DATE : 07.06.24
SUMMARY :
The Friends For All Corporation TBRA Home Case Manager is responsible for providing comprehensive case management services to clients enrolled in the Tenant-Based Rental Assistance program. The role involves assessing client needs, developing individualized housing plans, coordinating supportive services, and ensuring compliance with program regulations to promote housing stability and self-sufficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Conduct initial assessments to determine client eligibility for the TBRA program.Gather and document client information, including income, housing history, and personal circumstances.Develop and maintain comprehensive client files with all required documentation.Collaborate with clients to develop personalized housing plans that outline goals, resources, and timelines.Regularly review and update housing plans to reflect clients' progress and changing needs.Provide guidance and support to help clients achieve their housing stability and self-sufficiency goals.Identify and connect clients with necessary supportive services, such as employment assistance, financial counseling, healthcare, and education.Coordinate with external service providers to ensure clients receive appropriate and timely assistance.Monitor clients' participation in supportive services and adjust plans as needed.Assist clients in searching for suitable housing and navigating the rental process.Facilitate communication between tenants and landlords to address concerns and resolve conflicts.Ensure clients understand their rights and responsibilities as tenants.Maintain accurate and up-to-date records of client interactions, progress, and outcomes.Ensure compliance with all TBRA program regulations and reporting requirements.Prepare and submit regular reports on program activities and client outcomes.Provide ongoing case management to support clients in maintaining stable housing.Conduct regular follow-up visits to assess clients' housing situations and provide additional support as needed.Develop and implement strategies to address barriers to housing stability.Represent the TBRA program at community meetings, events, and forums.Advocate for clients' needs and promote program services within the community.Build and maintain partnerships with local service providers, housing agencies, and other stakeholders.Complete proper, accurate and timely documentation of services in writing and in Athena, CAREware, Evaluation Web, Redcap, Apricot, HMIS and any other database, as required.ADDITIONAL DUTIES AND RESPONSIBILITIES :
Regular and predictable punctuality and attendance is requiredReturn all calls, emails and text in a timely manner.Participate in weekly or biweekly coaching sessions with supervisorComplete Performance Reviews and SMART GOALSParticipate in All Staff Meetings, In-Service Days and Mandatory TrainingsMay need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the positionDuties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.SUPERVISORY RESPONSIBILITIES :
N / A
QUALIFICATION REQUIREMENTS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Bachelor's degree in social work, human services, or a related field.Minimum of two years of experience in case management, preferably in a housing or homelessness prevention program.Knowledge of local housing resources, tenant rights, and fair housing laws.Good strategic / critical thinker, self-starter, goal-orientedExcellent verbal and written communications.Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment with particular attention to detail and organizationAbility to work with a diverse client populationStrong relationship-builder both with team and clients (internal and external)Ability to follow verbal and written instructions.Computer skills : ability to efficiently navigate the Internet and input data into applicable systems; familiarity with MS Office 365, especially Outlook and SharePoint, Adobe, TEAMS and ZoomAbility to define problems, collect data, establish facts, and draw valid conclusionsMaintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI).CERTIFICATES, LICENSES, REGISTRATIONS :
Must have a valid State Driver's License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.WORK ENVIRONMENT :
We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.Must be able to interact with everyone in a friendly, helpful manner.Embodies FFA Values :Equity and Acceptance
Trailblazing, Creative and FearlessJoy and FunCollaboration and TeamworkServiceAwarenessADA SPECIFICATIONS :
Physical and cognitive demands that must be met in order to successfully complete the essential
functions of the job. Reasonable accommodations may be made to enable individuals' disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization.
Requires ability to speak audibly and listen actively.Requires ability to use computers, telephones and other office equipment.Requires ability to sit for extended periods.May require occasional bending and lifting up to 25 pounds.May require periodic local travel.OSHA CATEGORY :
This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series.
COMMENTS :
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.
Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Salary : $56
