Overflow Assistant Lead

Overflow Assistant Shift Lead

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

• OUR MISSION:??To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
• OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It is why we are here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:?

• Kindness: To demonstrate compassion and respect for all people.
• Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency: To be open and honest in our relationships.
• Authenticity: To do what we say we do.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule: To treat all people as we ourselves would wish to be treated.

OUR MOTTO:?It Takes All of Us to End Homelessness.

Job Summary:

An Overflow Assistant Shift Lead is first and foremost an assistant to the shift lead. They help maintain order throughout the shift and provide direction in the absence of the shift lead. Assistants are also responsible for organizing client belongings, inventory, previous client belongings, and other responsibilities as deemed necessary by the shift lead or the site manager.

Job Responsibilities:

Management:

All Overflow staff are a team and should operate as a united front!

• Assist the shift lead in keeping Switchpoint standards during the shift
• Responsible for taking charge of the shift in absence of the lead.
• Collaboration with other assistant leads is crucial.
• May receive authority from shift lead or site manager to handle disciplinary actions.
• Maintain transparency and communicate frequently with supervisor regarding things related to the daily operations of the shelter, oversees the shift workflow of the shelter.
• Keep daily notes updated
• Document employee concerns or strengths and report those to supervisor.
• Maintain your duties as support staff, completing side work along with the duties of the area you are assigned.
• Handle client's complaints as best as possible, redirecting them to other management as needed.
• Support and train staff as needed.
• De-escalate issues between staff. Work to ensure that all situations are treated fairly and without bias.
• Hold both clients, staff, and yourself accountable to the rules of the facility. Document infractions.
• Participate in Leadership meetings as needed.

Exits & Property:

• Familiarize yourself with the exit protocols concerning client exits and property storage.
• Review daily logs for a list of clients that exited during the day's previous shifts.
• Ensure exits were enacted properly and that any remaining client belongings are documented and stored for the appropriate amount of time.
• Ensure to label stored belongings with the name of the client and date their exit.
• Dispose of abandoned property after 72 hours unless an extension has been granted to the client. Document property disposal times and (if possible) which client they belonged to.
• During this phase, search belongings to ensure no medications or other important documents have been discarded.
• Gather medication and important documents and file/store them in the correct place.
• Document and alert supervisor of any meds/important documents filed
• Medication needing to be discarded will be stored in the medication discard bin which management will then turn into proper authorities to correctly dispose of.
• Collaborating with other assistant leads on all exit and property related tasks and information.
• Ensure exits are being properly handled daily with a minimum weekly clearing out of the storage area.

Inventory

• Collaborating with other leads to keep track of all supplies currently at the shelter.
• Collaborate with other leads, the site manager, and the finance department about any orders made or en route to the site.
• At minimum once a week, do an inventory count to ensure supplies are not running low.
• Any supplies that are running low, communicate to the site manager to ensure an order is placed in a timely manner.
• Hold yourself and other staff accountable to supply usage to ensure we are not using supplies wastefully.
• As an assistant lead, you may be asked to do one or all of these responsibilities depending on the needs of the facility and the availability of other staff

Qualifications & Key Skills

• Minimum 2 years' experience in Human Services or a similar field.
• Previous experience working with the homeless population in a shelter environment is highly preferred.
• Knowledge of domestic violence, mental health, and substance abuse issues.
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills.
• Proficient in MS Office Suite and Google Docs.
• Commitment to serving homeless families and to the mission, vision, and guiding principles of Switchpoint.

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• Dental
• Vision
• Life & Disability
• 401k
• EAP (Employee Assistance Program)

Compensation

Hourly wage set at $20/hour

Full-Time Position