What are the responsibilities and job description for the Shift Lead position at Friends of Switchpoint Inc?
Job Description
Job Description
Description : Purpose :
The Switchpoint Resident Support Staff Lead will be reliable and energetic individual with a passion for serving individuals, families and veterans who are experiencing homelessness.
General responsibilities include the day-to-day management of clients. This includes but is not limited to conducting interview assessments for clients seeking services and complete new client admissions according to policy, document notable client interactions with staff volunteers and other clients, supervision of the chore schedule and room checks, oversee prescription and over-the-counter medications to clients according to policy.
This also includes telephone screenings, greeting and supervision of volunteers, supervise meal preparation and clean-up, provide crisis intervention, safety planning and rescue information to clients and callers, maintain appropriate professional boundaries with program residents, reinforce community living guidelines with residents, distribute personal care items to clients per protocol, perform program exit procedures with clients, ensure safety and security of the Rev Aug. 2022 program and residents.
Safety includes perimeter checks, maintain program and client confidentiality, including former clients, light housekeeping and maintenance duties, answer and document all telephone calls and activities per policies, review communication log book and calls at the beginning of each shift, and immediately report suspected neglect / abuse to Executive Director
Requirements :
QUALIFICATIONS AND EDUCATION REQUIREMENTS :
- Previous experience working with homeless families in a shelter environment is highly preferred.
- Knowledge of domestic violence, mental health, and substance abuse issues
- Experience working with and supporting volunteers.
- Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
- Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
- Excellent interpersonal, written, and verbal skills
- Ability to wear multiple hats within a small nonprofit organization.
- Proficient in MS Office Suite and Google Docs
- Possesses valid Utah State Driver’s License
- Commitment to serving homeless families and to the mission of Switchpoint
