What are the responsibilities and job description for the Gifts Shop Manager position at Friends of the Bergen County Zoo?
The Friends of the Bergen County Zoo
Gift Shop Manager
We are seeking an enthusiastic and experienced Gift Shop Manager to oversee the daily operations of our zoo’s gift shop. This role requires a balance of managerial skills, inventory management, and dedication to customer service. You’ll be responsible for ensuring smooth operations, achieving sales goals, and creating an enjoyable shopping experience for our guests.
Key Responsibilities:
- Oversee day-to-day operations and upkeep of the gift shop, including opening and closing procedures
- Manage a team of sales associates, including hiring, training, scheduling, and performance evaluations
- Submit monthly Payroll and Sales Reports to Accountant
- Ensure excellent customer service, assisting guests with product selections and providing a positive shopping experience
- Maintain inventory levels by managing stock, placing orders, and conducting regular inventory counts
- Set and monitor sales goals, ensuring the gift shop meets revenue targets
- Plan and implement seasonal and promotional displays to drive sales and highlight featured products
- Manage cash handling, including balancing the register, processing payments, and managing deposits
- Maintain a clean, organized, and visually appealing store environment
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs
- Collaborate with the Friends Board to promote membership, events, and advertising
- Treats staff and customers with respect and courtesy.
- Conducts yearly retail inventory count.
Qualifications:
- High school diploma or equivalent; a degree in business, retail management, or a related field is a plus
- Proven experience in retail management, with 2 years in a similar role preferred
- Strong leadership, interpersonal, and communication skills
- Knowledge of inventory management and point-of-sale systems
- Ability to work flexible hours, including nights, weekends, and holidays
- Excellent organizational and multitasking abilities
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holiday pay