What are the responsibilities and job description for the Phone Support position at Friends of the Israel Defense Forces?
Job Description
Job Description
Responsibilities :
1. Donation Phone Line : Answering calls from donors and providing assistance with donations, receipts, or any other questions they may have.
2. Donor Communication : Making sure that donors are followed up with when needed, ensuring smooth communication between fundraisers and donors.
3. Voicemail Management : Responding to any voicemails that may come in, ensuring that no inquiries are left unaddressed.
4. Administrative Assistance : Helping the national events team with any administrative work, which could involve data entry, event prep, or other tasks.
5. Teamwork : Being adaptable and stepping in to help with various tasks as needed.
Skills likely required :
- Strong communication skills (phone and email)
- Customer service experience
- Organizational skills for managing tasks and coordinating with different teams
- Ability to multitask and work in a fast-paced environment
- Positive, team-oriented attitude
FIDF is an equal opportunity employer that is committed to equity, diversity, and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
