What are the responsibilities and job description for the Receptionist-Clerical Support position at Friends Outside?
Receptionist/Clerical Support
The receptionist/clerical support position is responsible for processing incoming referrals, assigning referrals to case managers and providing on-site support to incarcerated individuals, reentering individuals and their families. Must be available to answer incoming calls and greet clients and visitors upon entrance to the office. This individual must be able to identify client needs through inquiry and provide referrals for assistance to Friends Outside staff on site and/or to various community agencies. Required to work collaboratively with management staff and case managers. This individual must also be available to perform various office duties such as; filing, typing, copying, mailings and assist in general office functions.
QUALIFICATIONS:
• Associate’s degree in social work or a related field (preferred but not required).
• 5 years previous experience in an office with receptionist and clerical responsibilities.
• Computer proficient in MS Office Suite.
• Communicate effectively, written and orally.
• Experience working with reentering adults, inmates in a correctional facility, or experience working with a similar. population.
• Valid California Driver’s License and Auto Insurance.
• Must have a professional and friendly demeanor amongst all staff, clients and the public.
• Bilingual Spanish/English (preferred but not required).
DUTIES:
• Ability to interact professionally with clients, staff, and visitors both in-person and over a multi-line phone system.
• Provide support to clients and recognize emergencies.
• Research and gather community resources information related to individual client needs.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Ability to follow instructions appropriately and independently.
• Accuracy in data entry, appointment scheduling, and handling sensitive information.
• Complete monthly activity reports.
• Compile and maintain data in an organized manner for distribution to clients.
• Photocopying and assist in bulk mailing or shipping.
• Type memos and correspondence as required.
• Perform other office functions as assigned.
OTHER REQUIREMENTS:
• Attend weekly/monthly reentry meetings.
• Physical capacity to lift and carry containers and materials up to 25 pounds.
• Treat all staff associates, the public, and clients with respect and dignity.
• Support the Mission and Philosophy of Friends Outside.
Salary : $19 - $20
