Donor Database Manager

Donor Database Manager

Department: Development

Reports to: Executive Director

General Function: The general function of the Donor Database Manager is to manage and oversee Friendship Animal Protective League’s Constituent Relationship Management System (Donor Perfect) and all associated stewardship strategies including mailings and e-communication strategies. This position also supports agency events, donor stewardship efforts, and key Development activities.

· With high accuracy and timeliness, manage, oversee, and execute the day-to-day activities of the Friendship Animal Protective League donor database including constituent records, gift processing, donor acknowledgments, honor/memorials, queries & reports, importing/exporting, maintenance, troubleshooting and all related processes and procedures.

· Develop and maintain comprehensive database management best practices and procedures.

· Utilize third-party software and plug-ins to enhance the existing donor database, and maintain current industry standards, and best practices.

· Prepare strategic and detailed donor and constituent reports including giving history, event totals, and categorical reports using dashboards, queries, reports, and exports for review by Board Committees and Executive Director.

· Reconcile donor database with financial statements in collaboration with the Office Manager.

· Ensure all communications (hard-copy and electronic) associated with donations are filed and recorded properly for audit purposes.

· Work with PR & Communications Manager to develop comprehensive annual schedule of mailings, e-solicitations, e-blasts and other development database communications and inform strategy for target audience, criteria, and parameters.

· Work alongside Newport One to develop printing timelines for mailings and manage deliverables.

· Work collaboratively with the Executive Director and PR & Communications Manager to ensure cohesive implementation of donor database strategies, communication and marketing strategies, events, grant proposals and other key development functions.

· Provide training and support to development and appropriate agency staff and volunteers on key database processes and procedures to ensure workflow efficiencies and back-up coverage during times of high gift volume.

· Maintain discretion and confidentiality regarding employee, donor and other personal private information.

· Provide excellent donor stewardship and function as lead for all donor inquiries related to gifts, credit card donations and other donor database requests.

· Support key events, fundraising efforts, development activities and other duties as assigned.

Qualifications

Three or more years of CRM or database management required. Experience with Donor Perfect preferred.

Computer/Software Skills

To perform this job successfully, an individual should have strong proficiency with CRMs (Donor Perfect), credit card processing platforms, accounts receivable/payable software, Office 365, E-Communication software, MailChimp, Spreadsheet software and Word Processing software.

Education and/or Experience

Bachelor's degree from a four-year College or university; plus 3 or more years’ experience in CRM systems management. Valid driver's license.

Other Skills, Abilities and Qualifications

· Highly organized with the ability to manage multiple assignments in a fast-paced, collaborative and deadline-driven environment

· Ability to think strategically and prepare easy-to-understand reports from complex data

· Strong analytical, organization, and planning skills

· Highly effective written and oral communication skills

· Ability to work collaboratively and adaptively within a team setting

· Maintain consistent and high-quality performance of work during high volumes of gift activity

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Database management: 3 years (Required)
• Database administration: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Elyria, OH 44035 (Preferred)

Work Location: In person

Salary : $50,000 - $55,000