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CLIENT SUPPORT SERVICES

FRIENDSHIP HOUSE
Scranton, PA Other
POSTED ON 12/5/2024 CLOSED ON 1/30/2025

What are the responsibilities and job description for the CLIENT SUPPORT SERVICES position at FRIENDSHIP HOUSE?

Job Details

Job Location:    Scranton, PA
Salary Range:    $14.50 - $16.50

Description

  • Escort clients to and from designated areas (e.g., waiting areas, therapy rooms, medical offices, etc.) as scheduled or directed by medical/front desk staff.
  • Ensure clients’ comfort and safety during transitions, providing assistance as needed.
  • Maintain awareness of clients’ emotional and behavioral states, reporting any concerning behavior to the appropriate personnel.
  • Assist with Measuring height, weight, BMIs for medical appointments.
  • Assist with checking in clients and scheduling follow-up appointments.
  • Adhere to the clinics policies and procedures to ensure the safety and well-being of all clients.
  • Follow specific protocols for escorting clients, especially those with specific behavioral needs, ensuring minimal disruption and a calming presence.
  • Other duties as assigned.

Qualifications


  • High school diploma or equivalent;
  • Previous experience in healthcare, social work, or behavioral health support, preferred not required.
  • Strong interpersonal and communication skills.
  • Patience, empathy, and the ability to stay calm under pressure.
  • Welcoming, compassionate and respectful approach to others.

Salary : $15 - $17

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