What are the responsibilities and job description for the CLIENT SUPPORT SERVICES position at FRIENDSHIP HOUSE?
Job Details
Job Location: Scranton, PA
Salary Range: $14.50 - $16.50
Description
- Escort clients to and from designated areas (e.g., waiting areas, therapy rooms, medical offices, etc.) as scheduled or directed by medical/front desk staff.
- Ensure clients’ comfort and safety during transitions, providing assistance as needed.
- Maintain awareness of clients’ emotional and behavioral states, reporting any concerning behavior to the appropriate personnel.
- Assist with Measuring height, weight, BMIs for medical appointments.
- Assist with checking in clients and scheduling follow-up appointments.
- Adhere to the clinics policies and procedures to ensure the safety and well-being of all clients.
- Follow specific protocols for escorting clients, especially those with specific behavioral needs, ensuring minimal disruption and a calming presence.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent;
- Previous experience in healthcare, social work, or behavioral health support, preferred not required.
- Strong interpersonal and communication skills.
- Patience, empathy, and the ability to stay calm under pressure.
- Welcoming, compassionate and respectful approach to others.
Salary : $15 - $17
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