Program Manager

Description

Position Title: HVRP Program Manager

Reports To: Division Director (AimHire)

Classification: Regular Full-Time (Exempt) 

Location:  1436 U Street NW, Washington, DC 20009 In Office, w/ Hybrid Allowance. 

Hours: 9:00 AM -5:00 PM, some evenings and weekends may be required

Who We Are:

Friendship Place is a nonprofit organization serving the Washington DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs with positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values:

Friendship Place is a Person – First Organization that believes in promoting transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to conduct their job tasks in a manner that is consistent with our core values. This includes the following:

•  Excellence and Innovation
•  Finding Ways to Say “Yes”
•  Caring at the Core
•  Agents of Change
•  Support, Empowerment, and Development
•  Inclusion, Diversity, Equity, and Collaboration
•  Integrity and Accountability

Summary of Position: 

Under the AimHire Division Director (DD) supervision, the HVRP Program Manager supports HVRP by promoting the vision and delivery of person-centered workforce development services at Friendship Place. Using the HVRP model, this position supports program development and delivers impact-driven outcomes through public and private partners. The HVRP Program Manager will be key in conducting participant, provider, and employer outreach to ensure robust referrals and connections to key supports, services, and stakeholders across DC. The position must have the ability to build strong relationships with diverse groups of people and have a strong commitment to serve individuals who are unemployed/underemployed, living with substance abuse and mental health issues, connected to the criminal justice system, and/or experiencing homelessness. (Veterans, Seniors, LGBTQ , etc.). This position must demonstrate the ability to make sound and timely decisions related to program needs, complete detailed and timely data reporting to funders, and be well-versed in program administration. This position must also be able to work collaboratively with other departments, participants, and stakeholders to support conflict resolution, program consistency, and program. This position is 100% supported by a grant from the US Department of Labor - Veterans Employment & Training Services (VETS) Division.

Essential Duties and Responsibilities:

A) Leadership and Administration

• Ensures all aspects of contracts (data, training, deliverables) are implemented and notifies responsible parties of updates as necessary.
• Supports the Division Director – AimHire in designing, developing, and implementing HVRP and ensures that service delivery is consistent, effective, participant-driven, and quality-oriented.
• Participates in the interviewing and selection of new staff.
• Ensures staff meets objectives by analyzing and accessing program design, staffing, and resources.
• Providers need training, supervision, instructive mentorship, coaching, and guidance in direct/indirect reports.
• Ensures documentation standards and model practices are consistently reviewed to ensure quality and accuracy.
• Provides review and authorization for all project-related costs.

B) Program Management

• Foster an inclusive, transparent, and innovative environment that provides quality services to participants while promoting staff's health, well-being, and professional development.
• Accomplish program objectives by managing staff, including communicating job expectations, staff development, and goal setting; monitoring and appraising job performance; and communicating employee performance.
• Problem-solving creative solutions in difficult participant situations.
• Respond to crisis situations and participant concerns/complaints.

C) Division/Department Operations

• Provide staff support and maintain an inclusive, collaborative, and safe environment.
• Assist staff in navigating supportive services to help participants remove barriers to employment or training for self-sufficiency.
• Recruit and hire new employees and coordinate orientation and training schedules.
• Assist DD in conducting staff meetings, training, and annual retreats.
• Understand workforce systems and provide coaching to staff on employment and training services as needed.
• Develop training materials to support staff and participants with successful service engagement and job readiness.

D) Additional Responsibilities

• Ensure documentation necessary for highest quality care through paper/physical and electronic filing systems.
• Ensure data quality and the timely completion of required assessments for all assigned participants.
• Participate in the planning and development of new projects as they relate to participant services.
• Assess the safety/well-being of participants and activate emergency services and other necessary support as needed.
• Actively participate in case meetings, staff meetings, and supervisions.
• Actively attend and participate in all required training per contract requirements.
• Perform other duties as assigned.

Requirements

Education/Experience Requirement

• Bachelor's Degree and 2 years' experience working with vulnerable populations (Required) or
• HSD/GED and a minimum of 5-6 years of workforce development experience are required; human services experience is highly preferred.
• Prior relevant work experience with individuals who have experienced vulnerable situations (housing instability, homelessness), veterans, and/or other individuals from historically marginalized communities is strongly preferred.
• Prior supervisory experience or demonstrated leadership is strongly preferred.

Essential Skills and Competencies

• Solid decision-making and problem-solving skills (Identify and resolve problems promptly; uses sound and accurate judgment; Attention to detail)
• Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)
• Strong written communication skills (Writes clearly, informatively, and with accuracy)
• Excellent Customer Service (Displays kindness, respect, meets service expectations, and upholds client confidentiality)
• Commitment to Growth and Development (Strives to build knowledge, skills, and best practices)
• Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)
• Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)
• Champions diversity, equity, and inclusion (Pursues cultural humility/sensitivity, racial equity, social justice, and inclusive perspectives/experiences)
• Embodies visionary and inclusive leadership; incorporates staff feedback and voice in decision-making, program, and professional development. 
• Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)
• Ability and willingness to work in a diverse environment.
• Understanding of adult Veteran services. Understanding evidence-based practices in case management, homelessness, trauma-informed care, Housing First, youth development, and recovery-oriented services.
• Proficient in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based surveys
• Experience with Homeless Management Information System (HMIS) is a plus.

Working Conditions

The position will involve spending time between office/desk settings, traveling to meet with participant households across the service area, training, and attending meetings/engagements with key stakeholders. Field and Community-Based work comprise up to 25% of the position (including driving time for position responsibilities). 

Physical and Environmental Requirements

The position requires splitting time between an office setting, traveling to engagements via car or public transportation across the community, and home visitations. Employees must be able to sit for extended periods of time with repetitive motions and positions. Some lifting may be required (up to 20-25lbs).  

Background Checks

The selected candidate will be required to complete and pass background checks specific to contract requirements, which may include a criminal history background check and/or fingerprinting, an FBI Background Check, a DC Metropolitan Police Background Check, a State-of-Residence Police Background Check, a DC Child Abuse Registry (CFSA) check, a National Sex Offender Registry Check, a Drug Panel and Alcohol Screening, a Tuberculosis Test, a Driving Record check (for positions transporting participants), and confirmation of a COVID-19 vaccination record.

Direct & Indirect Reports

Direct: Employment Specialist (3) and Job Developer & Outreach Specialist (1)

Specific Requirements

Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.), and the employee must have a valid driver’s license. 

Application Deadline: This job is open until filled or the hiring manager determines they can no longer accept applications.

Compensation: The starting annual salary is between $58,333.86 and $63,800, based on a step system. A candidate’s starting pay is determined based on meeting the basic position requirements, education, credentials, and/or work experience. Please Note: The step system is set and not open to pay negotiation.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!

COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19 in accordance with the agency’s COVID-19 protocols and applicable law and guidance. This includes but is not limited to wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health. Please direct any questions regarding this policy to Human Resources.

Diversity & Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, and other characteristics protected by applicable law. Friend Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at hraudit@friendshipplace.org.

Salary : $58,334 - $63,800