Project Coordinator - Housing Navigation

Description

Position Title: Project Coordinator - Housing Navigation

Reports To: Assistant Director 

Classification: Regular Full-Time (Exempt) 

Location: 1436 U St NW, Washington DC

Hours: Flexible schedule (Monday-Friday)  

some evenings, holidays, and weekends may be required to support operations and to respond to emergencies. 

About Us:

Friendship Place is a nonprofit organization serving the Washington, DC, region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs with positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values:

Friendship Place is a Person–First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation
• Finding Ways to Say “Yes” 
• Caring at the Core 
• Agents of Change 
• Support, Empowerment, and Development 
• Inclusion, Diversity, Equity, and Collaboration 
• Integrity and Accountability

Summary: 

 This position supervises the Housing Navigators in providing homeless prevention and services to low-income Veterans. The Project Coordinator will conduct in-office caseload supervision and field supervision to ensure that best practices are being used and Housing Navigators are exhibiting participant-centeredness as well as adhering to program guidelines, policies, and procedures. The Project Coordinator will work to empower low-income Veterans in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George’s counties.

Responsibilities:

• Supervise Housing Navigators in field supervision, in-office case review supervision, and check-ins
• Decision-making authority regarding spending grant funds and implementation of policy and procedures
• Provide Quality Assurance and monitoring of grants and budgets
• Develop, review, and update policy and procedure manual as needed and implement policy and procedures among staff
• Develop and manage goals, staff development, and timekeeping of all direct report staff
• Ensure that best practices and participant-centeredness are utilized by direct report staff at all times
• Distribute VA satisfaction surveys to participants within 30 days of exit
• Monitor participants’ paper and electronic files for eligibility documents and completeness
• Monitor HMIS data quality
• Foster empowerment and a team environment in offices
• Promote self-care and growth amongst frontline staff
• Collaborate with external agencies providing services to participants, including community agencies, government agencies, and the VA
• Maintain data and collect statistics on Excel documents for tracking purposes
• Assist with new staff development
• Complete and receive HUD-VASH Referrals as needed
• Attend CoC Meetings and Veteran specific workgroup Meetings
• Provide support to CoCs with maintaining a coordinated entry system
• Provide program services directly to a smaller caseload when needed
• Participate in multidisciplinary meetings and regular supervision.
• Demonstrate empathy and flexibility in responding to participants’ needs and requests.
• Attend professional trainings and conferences as needed.
• Perform all other duties as assigned.

Requirements

Background & Qualifications:

• Bachelor's degree and 2 years of experience in a similar setting preferred
• Valid driver’s license and ability to operate a motor vehicle
• Current First Aid/CPR/AED certificate or able to obtain within 30 days.
• Understanding and/or experience working with Veterans
• Experience with HMIS data entry is preferred
• Strong written and verbal skills
• Strong clinical skills and crisis management skills 
• Ability to work in a culturally diverse environment
• Ability to work well under pressure 
• Ability to work as a team player

Physical and Environmental Requirements:

At least 50% of the time will be spent in an office setting, must be able to sit and work at a computer for prolonged periods, up to 50% will be spent working in the field with supervising case managers, working with participants attending community events and attending CoC meetings.

Background Checks:

Will be required to complete and pass background checks specific to contract requirements that may include: criminal history background check and/or fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Screen, and Driving Record check.

Direct Reports: 

Case Managers or Housing Navigators (Up to 4)

Indirect: 

None

Specific Requirements

The employee must have a valid driver’s license and have reliable transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc).

Other Details:

• Application Deadline: This job is open until filled, or the hiring manager determines they can no longer accept applications.
• Compensation: The hiring pay range is between $63,145.00 - $69,000.00 annually. The starting annual salary is based on a step system. A candidate’s starting pay determination is based on meeting the basic position requirements and having completed education, credentials, and/or work experience. Please Note: The step system is set and not open to pay negotiation.
• Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!
• COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19 in accordance with the agency’s COVID-19 protocols and applicable law and guidance. This includes but is not limited to wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health. Please direct any questions regarding this policy to Human Resources.
• Diversity & Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, and other characteristics protected by applicable law. Friend Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at hraudit@friendshipplace.org.
• Interview Process: Phone screening, Panel style interview, and Final Interview.
• Website: www.friendshipplace.org

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting https://friendshipplace.org/who-we-are/careers/ 

Salary : $63,145 - $69,000