Interim Housing Program Manager

The Interim Housing Program Manager is responsible for the scheduling and

supervision of Residential Operations Supervisors and Shelter Managers; coordination and

management of the daily operations of the shelter; oversight and monitoring of Tomasso

Community Kitchen; and maintaining operational oversight of a low-barrier emergency shelter,

community kitchen, and transitional living program.

Duties and Responsibilities:

○ Instill the mission of the FSC in your daily work: “Our work is love made visible”;

○ Provide training and supervision to Residential Operations Supervisors and Kitchen Leads

weekly, providing follow-up and between-meeting contact to facilitate professional

development and cohesive communication;

○ Work as a team with cross-departmental Agency Leadership to ensure unity and collaboration

in reaching goals and accomplishing tasks;

○ Assist with the development of building and safety protocols within the shelter and document

any concerns or changes that need to be made with FSC Leadership.;

○ Provide a supportive, encouraging environment that facilitates employee performance, and

demonstrate effective management techniques, using corrective action as necessary;

○ Run and complete monthly reports for HMIS, funders, and at the discretion of the Director of

Programs;

○ Receive and timely review all resident incident reports submitted, providing training to staff

when needed to mitigate/eliminate any ongoing operational issues;

○ Ensure clients are complying with program guidelines and procedures, directly and indirectly

through the coaching of Shelter Managers, Residential Operations Supervisors, and Kitchen

Leads;

○ Deliver services, and ensure services are delivered, with Client-Centered, Harm Reduction, and

Trauma Informed Care approaches embraced;

○ Designate and/or assist in keeping all assigned areas clean and free of spills, trash, and safety

hazards; meal preparation, room cleanings, and house laundry; and daily safety checks to

assess safety concerns and get updated status of households;

○ Provide immediate and professional response to any security/safety emergency or disturbance

within or immediately outside the facility;

○ Approve payroll, attendance, and time off for all direct reports;

○ Attend staff meetings and trainings as directed;

○ Ensure adherence to any existing Collective Bargaining Agreements (CBA) in place;

○ Represent Friendship Service Center, Inc to the public in a professional manner;

Minimum Experience/Training:

○ Bachelor’s degree in Human Services preferred;

○ At least two years of experience in case management service provision working in an

emergency shelter or transitional housing program required;

○ Leadership/supervisory experience and skill to manage staff effectively required;

○ Excellent oral and written communication skills, including computer proficiency and

knowledge of Google Suite required.

○ HMIS user experience required.