Area General Manager

Overview

We are seeking a dynamic and experienced Area General Manager who will be responsible for overseeing all aspects of hotel operations, including front desk, guest relations - ensuring guest satisfaction, revenue and expense management, room cleaning, building maintenance, and security for multiple locations. The Area General Manager will also collaborate with management operating the F&B spaces to help drive performance goals, the front office, revenue management, accounting, sales team, and other department heads to ensure that hotel operations are running smoothly.

Roles and Responsibilities: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

• Manage budgets and financial performance, including revenue management and expense control.
• Implement and optimize departmental SOPs to elevate the performance across all hotel facets.
• Build and maintain positive relationships with guests, ensuring their needs are met and exceeded.
• Oversee maintenance and upkeep of hotel facilities to ensure a safe and comfortable environment for guests.
• Analyzing sales data and providing recommendations to increase revenue.
• Conducting regular store visits to monitor operations, provide coaching and feedback, and ensure compliance with company policies and procedures.
• Implementing company initiatives and strategies to drive growth and profitability.
• Managing inventory and supplies to minimize waste and optimize costs.
• Fostering a positive and inclusive work environment that promotes teamwork and hospitality.
• Developing and implementing effective recruitment and retention strategies.
• Ensuring compliance with labor laws and regulations.
• Coordinating with other departments to optimize operational efficiency.
• Provide leadership and support to all hotel staff, fostering a positive and productive work environment.

Qualifications:

• A minimum of seven (7) years of Hotel General Manager experience, in a full-service hotel environment.
• Strong leadership and team management skills.
• Strong understanding of hospitality management and guest relations.
• Strong financial management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of food safety and quality control procedures.
• Familiarity with hospitality management systems and software - OPERA.
• Proven track record of success in managing multiple locations and driving sales growth.
• High school diploma or equivalent; a bachelor's degree in hospitality management or a related field is preferred.
• Certification(s) in hospitality management is an asset.
• Multilingual is a plus, with a strong understanding of diverse cultures and languages.

Requirements:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

• Ability to work a minimum of 50 hours a week that may include weekends, holidays, and evenings
• Must be eligible to work in the U.S.

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude

Job Type: Full-time

Pay: From $170,000.00 per year

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

People with a criminal record are encouraged to apply

Experience:

• Hotel General Manager: 7 years (Required)

Ability to Commute:

• Newark, NJ 07114 (Required)

Ability to Relocate:

• Newark, NJ 07114: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $170,000