What are the responsibilities and job description for the Front of the House Manager position at Frisco and the Reckless Shepherd?
Company Description
Frisco and the Reckless Shepherd is a vibrant brewpub located at 8895 McGaw Road in Columbia, Maryland. The venue combines the culinary offerings of Frisco with the craft brewing and entertainment of Reckless Shepherd Brewery, creating a multifaceted destination for food, drink, and live events. Frisco offers an eclectic American menu with made-from-scratch dishes and a vast selection of global beers. Reckless Shepherd Brewery features craft beers brewed in-house, a casual dining experience, and a dynamic nightlife scene with live music and unique events.
Role Description
This is a full-time, on-site role for a Front of the House Manager located in Columbia, MD. The Front of the House Manager will oversee daily customer service operations, ensure excellent guest experiences, manage food and beverage services, and maintain a professional team environment. Responsibilities include staff training, sales optimization, addressing customer inquiries and complaints, and collaborating with kitchen and brewery staff to ensure seamless service.
Qualifications
- Strong Communication and Customer Service skills
- Experience in Food & Beverage management
- Proven ability to train and develop staff
- Sales skills with a focus on maximizing guest satisfaction
- Excellent problem-solving and multitasking abilities
- Ability to work well under pressure in a fast-paced environment
- Previous experience in a managerial role is preferred
- High level of organization and attention to detail