What are the responsibilities and job description for the IT SYSTEMS SUPPORT ANALYST, FCH - IT CLI position at Froedtert Health?
JOB REQUIREMENTS : Discover. Achieve. Succeed. #BeHere Location : US : WI : MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is ON - SITE. FTE : 1.000000 Shift : 2nd shift 3 : 30 pm - Midnight, Monday through Friday, with a rotating on-call rotation for off-hours evening / weekend for 24x7 support Job Summary : This position is responsible for all support, configuration and deployment activities associated with desktop computers (and associated peripherals), video and associated unified communications technologies. Support for desktop computers / peripherals includes : computer hardware, printers, client access software, and other peripheral hardware devices (i.e. scanners, signature pads, etc.). Video support will include video and teleconferencing end point equipment, conference rooms, telehealth and telemedicine initiatives enterprise wide. Unified communication support includes deployment and support of mobile devices, video visits, basic phone and network troubleshooting. This position serves as an escalation point for hardware and software related issues. The position will work with other IT Teams and Facilities Management to ensure project deployments are completed accurately and on-time. This position will work closely and professionally with the all IT teams members to promote teamwork, stewardship, and accountability. The position works to improve and maintain a high level of system performance thr ough the implementation and support of sound technologies and the consistent use of IT best practices. Travel to remote support locations is required. EXPERIENCE DESCRIPTION : A minimum of 2 years of related work experience is required. EDUCATION DESCRIPTION : Knowledge of Information Technology at a level normally acquired through completion of an Associates or Bachelors degree, or directly related experience in lieu of degree. SPECIAL SKILLS DESCRIPTION : Represents the team in small to medium projects Investigates and documents any actual or potential information security violations, incidents, or inappropriate computer use. Provides audit reports to support these investigations Intermediate knowledge of Microsoft Active Directory account management Solid capabilities working to plan and meeting deadlines Broad knowledge of IT services, applications and infrastructure Exceptional computer skills utilizing and supporting MS Office and MS Exchange / Outlook Good interpersonal skills in communications with all levels of hospital personnel, vendors and IT staff; analytical and problem solving skills Ability to manage multiple tasks; willingness to learn and improve Highly motivated and ability to operate under limited supervision Ability to prioritize and execute in high-pressure situations; remains calm under pressure Keeps current on technology through publications, self-education, and seminars on an ongoing basis Understand group and departmental metrics and the issues and changes that can impact them Assist in developing and process documentation for team Proficient at triaging tier 2 issues with limited assistance Develop skills in analytical acumen Basic project management capabilities, team work, critical thinking, communication, continuous process improvement Identifies opportunities for improvement in area of responsibility. LICENSURE DESCRIPTION : Valid Driver\'s License is required. Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following :
- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disa To view the full job description please use the link below.
- APPLICATION INSTRUCTIONS : Apply Online :
