What are the responsibilities and job description for the PATIENT ACCESS SVC REP FLOAT, FCP - PATIENT CARE GENERAL - TH position at Froedtert Health?
Discover. Achieve. Succeed. #BeHere
Location: US:WI:MENOMONEE FALLS at our CP-TOWN HALL HEALTH CENTER facility.
This job is ON - SITE.
FTE: 1.000000
Shift: Shift 1
PASR Float Position for the Menomonee Falls/West Region. Hours will vary from 6:30am-6:30-pm. Locations include the following clinics: Calhoun, Germantown, Good Hope, North Hills, Springdale, Sunnyslope, Sussex, Town Hall, Westbrook. Expectation is to cover any Front Desk and/or Call Center needs due to PTO or LOA within the region. Required to float to all of the locations listed.
Job Summary:
The Patient Access Service Representative (PASR), follows the Froedtert and the Medical College Performance Excellence Customer Service Standards. Greets and arrives patients. Verifies and updates demographic information. Collects monies for copays, supplies, and services rendered. Balances daily cash collections. Obtains patient signatures. Assists patients with ancillary appointment scheduling and forms. Schedules, cancels, and reschedules patient appointments. Answers and directs telephone calls.
EXPERIENCE DESCRIPTION:
A minimum of 1 year of prior experience as a receptionist/assistant or customer service field is required. Previous experience in a healthcare setting is preferred. Two years of experience as a receptionist/assistant or work in a customer service field is preferred.
EDUCATION DESCRIPTION:High School diploma or equivalent is required.
SPECIAL SKILLS DESCRIPTION:Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook and Word. Knowledge of medical terminology and EpicCare is preferred. Proficiency in Microsoft Excel is preferred.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
