What are the responsibilities and job description for the System Analyst position at Froedtert South, Inc.?
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POSITION PURPOSE
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A system analyst performs system build and integrated testing. Provides technical support through ongoing maintenance, development, implementation and documentation of features/enhancements of Epic or other hospital software. Collaborates with operational departments to design appropriate workflows for system capabilities. Functions as the subject matter expert and provides end user support.
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MINIMUM EDUCATION REQUIRED
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Associate Degree in: Computer Science or two (2) years progressive work experience in the IT field
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MINIMUM EXPERIENCE REQUIRED
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2 to 3 years preferred
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LICENSES / CERTIFICATIONS REQUIRED
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Minimum of an associate degree in computer science or two (2) years progressive work experience in the IT field, or two (2) years progressive work experience in healthcare.
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KNOWLEDGE, SKILLS & ABILITIES REQUIRED
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Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals.
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Familiar with MS Word, Excel and Outlook; Internet
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At least one (1) year of work experience in hospital department, preferably clinical department.
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At least one (1) year of work experience that demonstrates the ability to organize and perform multiple tasks simultaneously
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Demonstrated written and oral communication skills
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Ability to organize, analyze, problem-solve, and educate
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Ability to learn various software application
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PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
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Performs system build and integrated testing as appropriate.
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Collaborates with operational departments and end users to design appropriate workflows for system capabilities.
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Communicates and documents all changes made to the software/system.
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Troubleshoots system problems for the end user.
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Functions as subject matter expert for area of concentration in Epic or other hospital software.
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Provide system security and access as appropriate.
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Answers help desk calls and triages or resolves as appropriate
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Project management for area of concentration in Epic or other hospital software
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