CX Transformation - Platform Advisory Director

CAN BE BASED OUT OF NEW YORK | SAN FRANCISCO | ATLANTA | CHICAGO

YOUR ROLE

We are seeking a dynamic leader within frog’s CX Transformation team, which focuses on the Activation & Enablement of CX at scale. This leader will drive our efforts to build capabilities in CX Platform Advisory, with experience in leading and creating go-to-market offerings and building teams for Advisory & CX Consulting, especially with focus on the Adobe platform suite, and with a proven ability to both sell and deliver innovative solutions in this space.

• You will define an industry-leading, competitive go-to-market offering for Advisory services around CX platforms that complements Invent/frog’s existing go-to-market offerings and deliver impactful solutions that improve ROI and enable their marketing strategies, whether focused on productivity, optimization, or engagement.
• You will lead and evangelize the sales of these offerings from lead acquisition through qualification, proposal development and sale closure, directly driving CMO/CDO/CIO/CXO conversations and guiding a team to facilitate the sales process.
• You will hire, build and shape a team to aid in the sales and delivery of CX Advisory programs, participating in the recruiting and hiring effort to cultivate a team that matches both the skills and cultural needs to deliver this work and thrive as a part of frog
• You will oversee and guide teams delivering CX Platform Advisory programs, providing executive leadership, facing off with senior client stakeholders and buyers, and providing expertise, proven approaches, and hands-on team guidance to deliver programs successfully and on-budget.
• You are able to build a bridge between a future experience and the platforms needed to deliver these experiences.
• You understand CX, marketing and sales capabilities to support a client in transforming how they work and build CX capabilities of the future. You have a deep understanding of the marketing ecosystem that clients work with (agencies, tech partners, etc) and are able to anticipate strategic shifts in this ecosystem.
• You will help organizations unlock the potential of AI by defining pilots, scaling approaches, and embedding AI into their marketing & CX practices.
• You will advise tier-one organizations at the cutting edge of the industry, delivering and embedding CX platform capabilities alongside supporting processes, operating models, and governance frameworks.
• You will provide objective insights into the strengths and weaknesses of products, tools, and approaches to activate and enable CX strategies
• You will have experience in working with products across the Adobe experience cloud and with their emerging GenAI products
• You will drive relationships across Capgemini’s Industry Sales Team and Adobe partnership teams
• You will lead & develop thought leadership around CX Transformation and Platform Advisory that build frog’s market eminence on this topic
• You will ensure you and your team remain informed of best practices, emerging technology trends, and innovations in digital media, data integration, data platforms, marketing automation, digital asset management, content management, and social media.
• You will build a network within frog and the broader Capgemini group to champion CX Platform Advisory offerings and support account growth.
• You may be working with clients from any industry (Consumer Products, Retail, Technology, Media, Utilities, Public Sector, Financial Services, Automotive, etc).

YOUR PROFILE

• Degree educated or equivalent
• Minimum 12 years’ experience in an agency or consultancy environment, including a consultative sales pursuits and offer development
• You must have deep and broad experience in enabling CX at scale, especially utilizing CX platforms, MarTech and AdTech to do so
• You will need to understand how to turn a set of business objectives, into capabilities and mapping those capabilities to technical solutions
• Drive relationships with Capgemini’s Industry Sales Teams and the Adobe channel to negotiate terms
• Significant experience in CX advisory/platforms in an agency, design, or consulting setting, with knowledge of and exposure to innovation frameworks, CX design & design thinking, and/or product management.
• A minimum of 8 years’ experience relevant to CX advisory and platforms in an agency, design, and consulting settings, with significant depth in at least one of the following areas: Broad full stack marketing technology providers such as Google, Adobe and Salesforce across any of their product suite – with depth in Adobe
• Customer Data Platforms and marketing orchestration platforms such as Tealium, Aprimo, Twilio or ActionIQ
• Content and product management systems web content management such as Workfront, Aha!, Jira, Adobe Experience Manager, Contentful & Drupal

WHAT YOU’LL LOVE ABOUT WORKING HERE?

Empowerment: At Capgemini Invent, we:

• Lead the change and take initiative
• Find the work-life balance that suites us
• Craft or own path through learning and career development programs

Energy: At Capgemini Invent, we:

• Connect as a global community of 13,000 colleagues worldwide
• Celebrate our diverse perspectives and draw from strength from our differences
• Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes

Experiences: At Capgemini Invent, we:

• Work internally and with clients to make a difference
• Push boundaries to reimagine what’s possible
• Work to build a more sustainable and inclusive future

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $180,000 - $220,000.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

NEED TO KNOW:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. X

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.