What are the responsibilities and job description for the Customer Service Representative position at Froggy Hops, LLC?
Description: Our Customer Service Representatives are the backbone of our team! They work directly with customers to take reservations, answer questions, and ensure our superior standards of customer service!
What's different? Froggy Hops provides customers with party rental equipment - 99% of our interactions are providing the FUN! As proven through our Google rating, Froggy Hops is the top customer-service provider of party rentals in Minnesota! Our office team is fun, friendly, and collaborative. We provide EXCELLENT training that helps our customer service team know what to say and how to help each individual customer!
Responsibilities
- Answer phone calls, texts, and emails
- Gather information and ask questions about events
- Provide customized delivery information to individual customers
- Build relationships
- Individualized projects utilizing your personal skill-set and interests!
Benefits & Scheduling
- Full-time hours available (Flexible scheduling available!)
- Primarily weekdays
- Daytime hours
- Flexible schedules that honor your other commitments, vacations, family-time, etc.!
- Privately owned business (small team camaraderie)
- Thorough training experience (paid training)
- Opportunities for leadership and creative problem-solving!
- Matching retirement account options
- Seasonal: February-September
- $22.00 - $24.00 per hour tip-share
- Paid sick time
- Employee discount
Requirements
- 18 years old
- Clear criminal background check
- Drug-free
Location: Our office team collaborates together on-site at our NEW Oak Grove building.
Expected Hours: 40 hours per week scheduled throughout open office hours. Our office is open Monday-Friday during the day. Additionally, we are open Saturday mornings during the summer months. The Customer Service Representative position is a seasonal position from February though the end of September.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- Day shift
Application Question(s):
- What is important to you for your next career choice? What are you looking for in a position?
- What does good customer service mean to you?
- How would your previous colleagues describe you?
- What skills do you possess that will help you excel at Froggy Hops?
Education:
- High school or equivalent (Required)
Experience:
- customer service: 1 year (Preferred)
Ability to Relocate:
- Cedar, MN 55011: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $24