What are the responsibilities and job description for the Account Manager position at From The Ground Up?
About Us
We are a trusted provider of comprehensive snow removal, lawn care, landscaping, irrigation, and tree services. We are committed to our team members’ safety and professional growth. We are dedicated to customer satisfaction and take pride in our work.
You should consider joining us if:
· You take pride in a job well done.
· You are a team player and value customer satisfaction
· You are looking to join a rapidly growing company that promotes from within and rewards employees who show a strong work ethic, dedication, and customer service.
Position Overview
We are seeking a motivated and customer-focused Account Manager to join our team. This role involves managing client relationships, ensuring the highest quality of service, and driving revenue growth through excellent communication and account management.
Key Responsibilities
- Serve as the primary point of contact for assigned clients, fostering long-term relationships.
- Understand client needs and provide tailored solutions in landscaping, lawn care, and maintenance services.
- Oversee the execution of client projects, ensuring timelines, budgets, and quality standards are met.
- Collaborate with internal teams (designers, crews, and operations) to deliver exceptional results.
- Conduct site visits to assess project progress and address client concerns.
- Prepare and present proposals, contracts, and service agreements.
- Identify opportunities to upsell or cross-sell additional services to existing clients.
- Maintain accurate records of client interactions, project details, and account status using Aspire.
- Resolve client issues promptly to ensure satisfaction and retention.
Qualifications
- Proven experience in account management, sales, or customer service (preferably in landscaping, lawn care, or a related industry).
- Strong knowledge of landscaping techniques, materials, and maintenance practices.
- Exceptional interpersonal and communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in Aspire, CRM systems, Microsoft Office Suite.
- Valid driver’s license with a clean driving record.
- Degree or certification in landscaping, horticulture, project management or a related field is a plus.
What We Offer
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact in creating beautiful outdoor spaces.
How to Apply
If you’re passionate about landscaping and love building strong client relationships, we’d love to hear from you! Please send your resume and a cover letter to hr@ftg-mn.com with the subject line “Account Manager Application - [Your Name].” or submit a resume on Indeed.
From the Ground Up is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
