What are the responsibilities and job description for the Host position at Front Porch Cafe?
Job Summary
We are seeking a friendly and organized Host/Host to join our dynamic team in the hospitality industry. The ideal candidate will be responsible for creating a welcoming atmosphere for our guests, managing reservations, and ensuring excellent guest relations. This role is essential in providing top-notch customer service and enhancing the dining experience.
Responsibilities
- Greet guests warmly upon arrival and escort them to their tables.
- Manage reservations and maintain an organized seating chart to optimize table turnover.
- Communicate effectively with kitchen staff and servers to ensure smooth service flow.
- Answer phone calls with proper phone etiquette, assisting guests with inquiries and reservations.
- Handle guest complaints or concerns promptly and professionally, ensuring guest satisfaction.
- Assist in maintaining cleanliness and organization of the front-of-house area.
- Provide support to the food service team during busy periods as needed.
Qualifications
- Previous experience in a hospitality or food service role is preferred but not required.
- Familiarity with POS systems, particularly Aloha POS, is a plus.
- Strong communication skills with the ability to engage positively with guests.
- Excellent customer service skills and a passion for helping others.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A friendly demeanor and a commitment to providing exceptional guest relations.
Join us as we strive to deliver outstanding experiences for our guests while fostering a supportive work environment for our team members!
Job Type: Full-time
Pay: $16.17 - $18.08 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16 - $18