What are the responsibilities and job description for the Resident Services Coordinator-AH-Sonrise Villa position at Front Porch Communities and Services?
Sonrise Senior Citizens Villa -San Bernardino / Fontana
Summary :
The Resident Services Coordinator (RSC) is responsible for assessing and identifying resident needs that focuses on housing success. The RSC will work in a proactive manner to link elderly, people with disabilities and low-income families to supportive services and other community resources. This position must be in full compliance with HIPPA.
Responsibilities :
- Provide non-clinical case management and referral services to all resident site (s), which includes securing the full range of social services as needed by individual residents.
- Assess and identify resident needs, develop and implement individual healthy aging plans, actively motivate and educate residents on self-management of chronic conditions, and in close collaboration with hospitals and nursing homes.
- Conduct initial assessment within 30 days of moved-in and update assessment including update Intake, Individual, ADL annually or as needed on ADL.
- Utilize and maintain accurate and timely documentation through AASC On-Line. Conduct initial resident assessment within 30 days of move in. Update assessment as needed. Submission of weekly report to housing administrator and supervisor.
- Organize and coordinate on-site wellness and health improvement programs, events and activities. Educate residents on wellness programs such as service availability, benefits, fall prevention, chronic diseases or tools for healthy living.
- Produce weekly report and timely submit to Housing Administrator, immediate supervisor, and contractor's request and HUD annual SfS (Standards for Success) Report.
- Conduct outreach and engagement, monitoring service periodically, home visits when needed.
- Work closely with Activities Coordinator (if applicable) to develop a wide range of activities within and outside the site, designed to build community and provide opportunities for socialization and wellness that is mutually beneficial to residents.
- Create with volunteer to establish volunteer support programs[SA1].
- Collaborate and sustain constructive relationships with residents and their families, service providers, organization staff, especially those in property management[SA2].
- Maintain accurately and timely documentation on all resident demographics, issues, requests, incidents, interactions and outcomes through online software (AASC Online).
- Maintain updated residents' files and resources directory through online software (AASC Online).
- Attend staff meeting and Resident Services Coordinator on-going training and / or conference.
- Assist residents in identifying and accessing needed services and benefits, and serve as a liaison or advocate for residents when help is needed to secure resources.
- Maintain resident confidentiality with the resident population according to set guidelines. Report incidents of abuse and neglect to Adult and Child Protective Services as required by law.
- Establish informal and formal partnerships with health and supportive service agencies in the community to ensure that services are available and delivered in a timely and efficient manner.
- Produce program materials such as Periodic Resident Newsletter.
- Other duties as assigned.
Knowledge, Skills and Abilities :
Education and Qualifications :
Work Environment and Physical and Mental Requirements, and Other Requirements :
Exposure Risk :
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.