What are the responsibilities and job description for the Ocean Export Coordinator position at Frontall USA LLC?
Benefits:
- 401(k)
- Dental insurance
- Health insurance
The Ocean Export Coordinator will manage the day-to-day operations of ocean export shipments, ensuring compliance with industry regulations while providing exceptional customer service. The ideal candidate will have experience in international freight forwarding and the ability to coordinate shipments efficiently from origin to destination.
Key Responsibilities:
Shipment Coordination: Manage and oversee daily ocean export shipments, including pre-alerting agents and shippers, arranging pickups, deliveries, and container loading.
Documentation: Organize and prepare documentation for customers, ensuring compliance with regulations; file and send final documentation as required.
Tracking and Reporting: Maintain accurate shipment tracking and provide regular updates to customers from origin to destination; maintain daily reports for pending shipments.
Customer Service: Deliver excellent customer service through effective communication and timely follow-up.
Billing and Payments: Set up billing and manage payables for shipments.
Compliance: Adhere to all compliance guidelines and company policies.
Collaboration: Work closely with cross-functional teams, including steamship lines, agents, and shippers, to ensure smooth operations.
Shipment Coordination: Manage and oversee daily ocean export shipments, including pre-alerting agents and shippers, arranging pickups, deliveries, and container loading.
Documentation: Organize and prepare documentation for customers, ensuring compliance with regulations; file and send final documentation as required.
Tracking and Reporting: Maintain accurate shipment tracking and provide regular updates to customers from origin to destination; maintain daily reports for pending shipments.
Customer Service: Deliver excellent customer service through effective communication and timely follow-up.
Billing and Payments: Set up billing and manage payables for shipments.
Compliance: Adhere to all compliance guidelines and company policies.
Collaboration: Work closely with cross-functional teams, including steamship lines, agents, and shippers, to ensure smooth operations.
Qualifications:
Minimum of 2-3 years of experience in international freight forwarding logistics operations.
Previous experience with Cargowise or similar freight management software (advantageous).
Familiarity with hazardous goods handling or ISO tank operations is a plus.
Proven commitment to excellent customer service and effective communication.
Ability to work independently with minimal supervision or collaboratively within a team environment.
High school diploma or GED (minimum requirement).
Minimum of 2-3 years of customer service experience in a logistics setting.
Minimum of 2-3 years of experience in international freight forwarding logistics operations.
Previous experience with Cargowise or similar freight management software (advantageous).
Familiarity with hazardous goods handling or ISO tank operations is a plus.
Proven commitment to excellent customer service and effective communication.
Ability to work independently with minimal supervision or collaboratively within a team environment.
High school diploma or GED (minimum requirement).
Minimum of 2-3 years of customer service experience in a logistics setting.
Benefits:
Comprehensive benefits package, including medical insurance and 401k.
Salary : $50,000 - $60,000
