What are the responsibilities and job description for the Commissions Analyst position at FrontApp Inc.?

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator‘s list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area , Inc. Magazine‘s 2022 Best Workplaces list , Forbes Best Startup Employers 2022 List , and Best workplaces for Millennials 2022 list .

What will you be doing?

Lead the implementation, administration and management of sales compensation plans globally.
Prepare and ensure accurate calculation of the monthly and quarterly commissions payout.
Distribute and track completeness of compensation plan sign-off from sales personnel to ensure compliance with company policies.
Point of contact for all commissions related questions and provide thorough and timely answers to the sales and sales management teams and maintain regular customer service.
Implement, administer and manage compensation plans in Captivate IQ.
Build documentation to effectively handle all commissions related processes.
Document approvals and other support materials for any adjustment that will result in changes to pay and assist in drafting policies and procedures around adjustments.
Maintain, document, and adhere to internal controls to ensure Sox and policy compliance.
Partner with Finance, HR, Sales, and other departments to ensure seamless execution and alignment of compensation plans across the organization.
Present regular reports and insights to executive leadership, providing actionable recommendations and strategic guidance on sales compensation design and execution matters.
Lead continuous improvement initiatives to streamline processes, enhance efficiency, and improve overall program effectiveness.

What skills & experience do you need?

5 years of high-tech company experience (SaaS / Cloud model preferred) in Finance or accounting with minimum 3 years’ experience as commissions administrator.

BS / BA in accounting, finance, economics, or other quantitative fields preferred.

Minimum of 2-3 years’ experience with Captivate IQ or similar compensation tool is required.

Very strong Microsoft Excel skills and passion for new technologies.

Experience with CRM / HRIS systems like Salesforce and Workday is preferred.

Excellent written and verbal communication skills.

A team player with a positive, “can do” attitude.

Ability to work independently and multi-task in a dynamic setting while maintaining accuracy and delivering against deadlines.

Motivated to work cross-functionally in a role which supports multiple business partners.

Superior analytical and strategic thinking abilities, with an unwavering attention to detail and a relentless drive for excellence.

Outstanding communication and interpersonal skills, with the ability to influence, negotiate, and build strong relationships with stakeholders at all organizational levels, including C-suite executives.

Mastery of sales compensation systems, with a proven ability to leverage technology for strategic advantage.

Highly adaptable, with a proven ability to thrive in a fast-paced, dynamic environment and manage multiple high-priority projects simultaneously.

What we offer

Competitive salary

Equity (we are post-series D & backed by some of the best VCs in the US)

Private health insurance, including plan options at no cost to employees

Focus Fridays - learn more here !

Flexibility to work from home 3 days / week (unless posted as a full-remote role)

Mental health support with Workplace Options

Family planning support with Maven

100 per month Lifestyle Stipend to spend on fitness and other activities

Wellness Days - Fronteers get an additional day off on months with no holidays

Holiday Break - Our offices are closed from Christmas to New Year‘s Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

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