What are the responsibilities and job description for the Engineering Manager - Deliverability San Francisco, CA position at FrontApp Inc.?
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
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Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We are looking for an Engineering Manager to lead our Deliverability team. This team is responsible for building Front’s message pipelines, ensuring fast and reliable delivery of messages to and from external services.
What will you be doing?
- Partner with Product and Engineering leads to innovate and execute on initiatives, including an ongoing system re-architecture
- Guide your team through creating and executing a shared technical vision for deliverability systems
- Grow your team by coaching and developing engineers and by attracting and hiring top talent
- Ensure processes scale with the team as it grows
- Obsess about the reliability, maintainability, observability, and performance of the systems your team owns
- Contribute to engineering-wide initiatives
What skills and experience do you need?
Why is this role special?
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
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