What are the responsibilities and job description for the Field Marketing Manager San Francisco, CA position at FrontApp Inc.?
Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
The Growth Marketing team at Front is looking for a Field Marketing Manager to elevate Front’s presence in the customer service space through strategic event programs in North America. In this role, you’ll collaborate with leaders and cross-functional stakeholders across the business to design and execute impactful field marketing events that drive awareness, engagement and pipeline in support of our North America Sales region.
What will you be doing?
Plan and execute our field marketing events across hosted in-person events, trade shows, conferences, and virtual events.
Own the end-to-end event management process, including venue selection, vendor management, event logistics, promotional strategy, follow-up strategy, and reporting.
Partner closely with sales leaders to develop pre-event outreach and post-event follow-up strategy and materials.
Collaborate with the marketing team to develop event content and creative, promotional assets, collateral, and more.
Own internal communications, sales enablement, event staff training, and post-event retrospectives.
Manage and track quarterly event budget and spend.
Measure, analyze and report on the performance of events, providing regular updates and insights.
Research new event opportunities across key industries and buyer personas.
What skills and experience do you need?
3-5 years experience in B2B field marketing or event marketing.
Experience planning and executing in-person and virtual events.
Experience with a variety of marketing channels and tactics to drive attendance and engagement.
Proven track record of partnering with sales leaders and teams to hit pipeline targets.
Excellent interpersonal and communication skills.
Strong project management skills with the ability to manage multiple priorities and deadlines.
Willingness to travel.
Bonus
Experience with and passion for the customer experience software space.
Proficiency with Marketing Technology including Hubspot, Salesforce, and event platforms.
This is a hybrid role, expected to be in our SF office on Tuesdays and Thursdays.
What we offer
Competitive salary.
Equity (we are post-series D & backed by some of the best VCs in the US).
Private health insurance, including plan options at no cost to employees.
Paid parental leave.
Flexible time off policy.
Focus Fridays - learn more here !
Flexibility to work from home 3 days / week (unless posted as a full-remote role).
Mental health support with Workplace Options.
Family planning support with Maven.
100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities.
Wellness Days - Fronteers get an additional day off on months with no holidays.
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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