Sr. Process Improvement Analyst

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Responsibilities

• Gather, validate, and analyze data, supporting the organization’s process quality initiatives and ongoing activities.
• Provide decision support through hypothesis-driven, fact-based problem-solving approach and analytics to functional and senior leadership.
• Partner with departmental business clients to identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact across workstreams.
• Collaborate with project team stakeholders using project management practices to ensure project and business needs are met without disruption to existing functions and services.
• Develop, run, and monitor new and ad-hoc reports using multiple data sources and systems.
• Prepare documentation of requirements definitions, reference, and process mapping.
• Assess, create, and evaluate training materials, including standard operating procedures, job aids, and manuals.
• Perform project management and task work related to governance, data quality, reporting, and analysis.
• Manage moderately complex projects and/or workstreams within larger projects.
• Provide advice and recommendations on improving team results, policies, and processes, as well as provide major contributions to the accomplishment of team goals.
• Mentor and coach junior associates, internal and external to the department.
  
  

Qualifications

• Bachelor’s degree in related quantitative field (e.g. Computer Science, Math, Finance, Industrial Engineering, Data Quality Management), plus a minimum of 5 years’ experience in at least two of the following areas: Analytics, Process Improvement, Project Management, Solution Development; or equivalent combination of education and experience required
• MBA preferred
• Professional certification in process management, business analysis, and/or data quality management preferred
• Ability to analyze and interpret complex data
• Highly skilled in professional documentation and presentation development
• Sound knowledge of business analytics techniques and project management practices
• Knowledge of technical reporting best practices
• Proficient in Microsoft Excel, Looker, macro development and use
• Ability to work independently, plan, and prioritize workload
• Effective communicator and collaborative skills
• Ability to meet deadlines within a fast-paced environment with competing priorities
• \#INCORP
  
  

Other/State Specific

This role pays between $73,600/yr to $95,000/yr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

\#INCSC

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Job Locations US-TN-Memphis | US-GA-Atlanta | US-TX-Austin

ID 2025-3686

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp