What are the responsibilities and job description for the Contact Center Associate - Authorizations Agent - 100% Remote position at Frontdoor?
Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities
Summary:
As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Responsibilities:
Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Provides any necessary follow-up.
Available Shifts:
Full-time Position
Schedule 1
Off days - Sunday and Monday
Tuesday, Wednesday, Thursday, Friday - 12:30 p.m. to 9:00 p.m. CST
Saturday - 11:30 a.m. to 8:00 p.m. CST
(Schedule subject to change based on business need)
Schedule 2
Off days - Friday and Saturday
Monday, Tuesday, Wednesday, Thursday - 12:30 p.m. to 9:00 p.m. CST
Sunday - 10:30 a.m. to 7:00 p.m. CST
(Schedule subject to change based on business need)
Qualifications
Minimum Education, Licensure and Professional Certification requirements:
High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience
Minimum Experience required
1-3 years of customer service experience and/or training required
Required Skills:
Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Customer service and conflict resolution
Negotiation skills
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Ability to multi-task
Ability to adapt to a fast-paced environment
Must have internet access with minimum 4.6Mbps upload/download speeds
Ability to be on video call as required during working hours.
Preferred Skills:
Highly skilled in mathematics
Strong deductive reasoning skills
Effective communication skills
Essential Functions:
Ability to be on video call as required during working hours.
Other/State Specific
This role pays between $16 to $17/hr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
_ _
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
_ _
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
_ _
Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.
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ID 2024-3574
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities
Summary:
As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Responsibilities:
Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Provides any necessary follow-up.
Available Shifts:
Full-time Position
Schedule 1
Off days - Sunday and Monday
Tuesday, Wednesday, Thursday, Friday - 12:30 p.m. to 9:00 p.m. CST
Saturday - 11:30 a.m. to 8:00 p.m. CST
(Schedule subject to change based on business need)
Schedule 2
Off days - Friday and Saturday
Monday, Tuesday, Wednesday, Thursday - 12:30 p.m. to 9:00 p.m. CST
Sunday - 10:30 a.m. to 7:00 p.m. CST
(Schedule subject to change based on business need)
Qualifications
Minimum Education, Licensure and Professional Certification requirements:
High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience
Minimum Experience required
1-3 years of customer service experience and/or training required
Required Skills:
Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Customer service and conflict resolution
Negotiation skills
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Ability to multi-task
Ability to adapt to a fast-paced environment
Must have internet access with minimum 4.6Mbps upload/download speeds
Ability to be on video call as required during working hours.
Preferred Skills:
Highly skilled in mathematics
Strong deductive reasoning skills
Effective communication skills
Essential Functions:
Ability to be on video call as required during working hours.
Other/State Specific
This role pays between $16 to $17/hr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
_ _
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
_ _
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
_ _
Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.
\#INCSC
Need help finding the right job?
We can recommend jobs specifically for you!
Job Locations US | US-AL-Montgomery | US-AR-Little Rock | US-FL-Tallahassee | US-GA-Atlanta | US-IN-Indianapolis | US-IA-Des Moines | US-ID-Boise | US-MI-Lansing | US-KY-Frankfurt | US-DE-Wilmington | ...
ID 2024-3574
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp
Salary : $16 - $17
