Front Desk

Job Summary

As the first point of contact, the Front Desk Receptionist will greet patients with compassion and handle their requests accordingly. This role requires exceptional customer service skills and the ability to multitask in a fast-paced medical office environment.

Responsibilities:

• Answer phones and assess caller needs to direct them accordingly, sending messages to the appropriate staff.
• Schedule patient appointments.
• Print daily schedules for review during daily huddles and prepare for the next business day.
• Obtain patient demographic information, including income documentation for sliding scale patients, and accurately verify or update patient demographic information at each appointment.
• Distribute and collect patient surveys as required.
• Register and check in patients for appointments, provide customer service assistance and translation as needed.
• Perform patient check-out and collect co-pay or balance due at time of service, researching old balances & credits, and communicate any questions or requests to the business office.
• Fax patient prescriptions and/or orders as directed by a medical provider.
• Obtain copy of patients' insurance card, scan into electronic health record and accurately enter insurance information for correct billing.
• Verify patient insurance eligibility as needed.
• Obtain patient medical records from outside Medical Facilities and task to rendering provider for review.
• Schedule referrals and follow up per FHN's Referrals Policy and Procedure, obtaining all necessary paperwork, authorizations, & pre-certifications.
• Follow up and track labs and diagnostic tests per FHN's Test Tracking and Follow up Policy and Procedure.
• Data enter all incoming lab and diagnostic test results.
• Maintain ICS folder - Organize and save incoming faxes and electronic medical records within the corresponding patient chart folder for a complete medical record.
• Fax miscellaneous paperwork to appropriate locations as required.
• Make patient call-backs as necessary for follow-up or referrals.
• Make reminder calls one day prior to scheduled appointment.
• Be familiar with PCMH standards and work as part of the medical team to provide patient-centered care.
• Order supplies.
• Run necessary errands for the clinic as needed.

Requirements:

Knowledge, Skills, and Abilities Required:

• Knowledge of Center's Policy and Procedures.
• Attention to detail.
• Excellent communication and people skills.
• Ability to use office equipment, including computers, fax machines, telephones, and copiers.
• Ability to multi-task.

Credential and Experience Required:

• Grade/Level of Education: 12/High school diploma or equivalent.
• Current Cardiopulmonary Resuscitation (CPR) for Healthcare Professionals Certification.