Manager, ASO Training

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The Manager, Training, Airport Sales & Operations is responsible for working collaboratively with the ASO Leadership Team to develop, update and deliver training programs to our airport staff. This individual will monitor the effectiveness of ASO training, Corporate and Business Partner instructors, and adult learning methodologies. In coordination with the Director, Training & Standards, ASO Training and the Supervisor, Training, ASO is responsible for providing guidance, presentation and delivery techniques to Frontier and Business Partner instructors.

Essential Functions

• Overseas and develops training on policies and procedures for frontline employees
• Ensures department policies, procedures and training curricula are compliant with regulatory and company requirements
• Analyzes current training materials to ensure the content and format meet the needs of the learner while leveraging best in class trends in training design
• Monitors effectiveness of training materials and instructor delivery
• Strategically plans projects and allocates training resources
• Advocates for and supports automation enhancements including self-check-in, gate readers, ramp automation, computer based training, and independent learning
• Creates and manages budget for ASO training department
• Establishes and maintains relationships with other departments to collaboratively meet corporate goals
• Overseas department compliance and corporate safety by participating in Frontier’s Safety Management System (SMS) as new policies and procedures are developed
• Actively participates in interactions with Federal Aviation Administration, Transportation Security Administration and other regulatory agencies to ensure compliance
• Monitors compliance of corporate and business partner employees with required training and must-read documents
• Ensures corporate and business partner instructors conduct regulated and organizational training as defined and required by Airport Sales & Operations
• Develops class and instructor schedules, oversees training for initial, recurrent, station start-up/transition/station re-opening and special programs for Airport Sales & Operations
• Observe corporate and business partner instructors to ensure students receive proper instruction on both technical and soft skills.
• Based on findings, identify areas for improvement and communicate results through appropriate channels.
• Perform quality audits to determine effectiveness of training, training materials, learning methodologies and technology.
• Ensure corporate and business partner instructors are certified as applicable and oversee maintenance of certifications
• Serve as a subject matter expert for all courses taught
• Maintain currency on regulatory elements
• Maintain communication with corporate and business partner instructors
• Supervise instructor development and growth
• Monitor and track attendance of corporate instructors and provide coaching/counseling and/or corrective actions when needed
• Monitor and track attendance of corporate instructors

Other Functions

• Manages special Projects and/or committees as assigned
• Monitors and approve ASO Instructor’s expense reports
• Supports the Airport Sales & Operations department initiatives
• Participates in and support technology initiatives

Qualifications

• Bachelor’s degree, or equivalent combination of education and experience required.
• Four (4) years’ experience in leading and motivating team members required.
• Two (2) years’ experience in creation and production of curriculum and training materials required.
• Airline customer service, ramp and/or operations experience preferred
• Ability to communicate, both written and verbal, in English and Spanish

Knowledge, Skills and Abilities

• Strong oral, written and presentation communication skills.
• Knowledge of Microsoft products.
• Familiarization with adult learning methods and technologies.
• Ability to proofread, attention to detail, and prioritize assignments.

Equipment Operated

Knowledge of PC, fax, scanner, digital camera, video camera, general office equipment, LCD, copy machine and various industry standard printers (ticketing, baggage and telex).

Work Environment

Typical office environment, adequately heated and cooled.

Physical Effort

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

Airport Sales & Operations Instructors

Salary Range

$74,820 - $93,525.00

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.