What are the responsibilities and job description for the Crisis Triage Specialist - 988 Line - Crisis Call Diversion - MON-FRI 8AM-4:30PM position at Frontier Behavioral Health?
Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?
- At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
- Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
- At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
Please note these positions are located in Spokane, WA and remote work status is available after in-person training and core competencies have been evaluated and demonstrated as determined by FBH.
SHIFT: MONDAY - FRIDAY 8:00AM-4:30PM
The Crisis Call Diversion with 988 and 911 recognizes the importance of strong relationships between public safety answering points (PSAPs) and 988 centers to ensure individuals in crisis receive services that support their needs, safety, and well-being. The Crisis Triage Specialist (Crisis Call Diversion) will receive crisis calls as a direct and warm transfer from 911, PSAPS, emergency dispatchers, and/or law enforcement. The Crisis Triage Specialist conducts risk assessments and develops safety plans with or on behalf of individuals whose health or safety is in danger because of emotional distress, or a mental health or substance use crisis. The Crisis Triage Specialist collaborates with individuals, family, and community partners to develop and implement viable, less restrictive alternatives to hospitalization, assists with inpatient treatment, linkage to services and resources, and referrals to mobile crisis response teams or Designated Crisis Responders.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Effectively receive warm transfer calls from Spokane Regional Emergency Communication Center (SREC/911), Public Safety Answering Points (PSAPs), emergency response dispatchers, and/or law enforcement, ensuring individuals in crisis are appropriately assessed, triaged, supported, and linked with appropriate services and resources that meet their needs.
- Provide crisis triage services to individuals requesting assistance or third-party referral sources to provide community stabilization services to the identified individual in crisis.
- Complete risk assessments to determine if the caller is at risk for suicide, homicide, and/or grave disability and who may need an immediate response, which may include referrals to Law Enforcement, mobile crisis outreach teams, DCRs, and/or Active Rescue to maintain the individual’s safety or the safety of others.
- Must be able to manage multiple calls in a professional and engaging manner.
- Assist clinical staff with follow-up phone calls as requested and appropriate.
- In collaboration with clients and their support system, develop stabilization and safety plans.
- Complete comprehensive documentation that supports the safety plan as indicated.
- Possess an in-depth knowledge of community resources and the ability to access resources to support and address client needs.
- Accept delegation and follow through with specific expanded assignments and responsibilities within the FBH system, including quality improvement teams, task groups, committees, consultations, mentoring, and training.
- Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
- Other duties as assigned by the agency or supervisor.
QUALIFIED APPLICANTS WILL HAVE:
REQUIRED:
- Bachelor's degree in the Behavioral Health field
- Must submit for Agency Affiliated Counselor Registration within 30 days of hire.
PREFERRED:
- Two years of experience serving individuals with behavioral health needs
- Experience with crisis intervention, including risk assessments.
KNOWLEDGE, SKILLS & ABILITIES:
- Ability to work in a fast-paced, high stress milieu and effectively collaborate with PSAPs, emergency dispatchers, and law enforcement to support the safety of individuals in crisis.
- Demonstrate a combination of technical, interpersonal, and emotional skills to effectively triage and support calls transferred from 911, PSAPs, and emergency dispatchers.
- Strong engagement and customer service skills, empathy, ability to remain calm, professional and clear-headed during escalated situations.
- Knowledge and skills in working with individuals with mental health and/or substance use disorders.
- Ability to gain knowledge of all WAC and RCW requirements for crisis and best practices for 988 and diversion initiatives.
- Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socioeconomic status.
- Demonstrate evidence of critical thinking, decision-making ability, and problem-solving skills.
- Knowledge of community resources is necessary to assist callers with viable resources.
- Ability to work autonomously.
PHYSICAL, SENSORY & ENVIRONMENTAL:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
- May be required to lift 10 - 20 pounds.
- Work may be performed out of office and travel may be needed to outside areas.
- Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.
PAY RANGE (Hourly/ Non-Exempt): $25.89-$31.53*
All pay is based on longevity at Frontier Behavioral Health; thus, the starting base pay for this position is $25.89 per hour.
Our Benefits and Perks are Amazing!
WE BELIEVE IN WORK LIFE BALANCE:
- Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
- Plus 9 Paid Federal Holidays!
- Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
- Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
BENEFITS: Visit
www.fbhwa.org/careers/benefits
for more information.*- Medical, Dental and Vision
- Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
- Flexible Spending Accounts
- Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
PERKS: visit
www.fbhwa.org/careers/perks
for more information.*- Signing Bonus!
- No-cost licensure supervision for those pursuing clinical licensure.
- Federal and State Loan Forgiveness Program for qualifying Programs.
- Reimbursement of License/Certification application fee that is required for the position.
- Free Employee Assistance Program
- Staff Discounts at various FBH partners throughout Spokane!
- Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.
IMPORTANT APPLICANT INFORMATION
APPLICANT ACCOMMODATIONS:
To request accommodation with our application process, please contact Human Resources at 509-458-7461.
Job seekers may also obtain assistance, including auxiliary accommodations/ aids, by calling WorkSource Spokane at 509-532-3120.
OUR EEO POLICY
It is the policy of FBH to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, marital status, familial status, citizenship, genetic information, national origin, veteran’s status, or any other basis prohibited by law, or their relatives, friends or associate and that ; a) has the purpose or effect of creating an intimidating, hostile or offensive work environment, b) has the purpose or effect of unreasonably interfering with an individual’s work performance, or c) otherwise adversely affects an individual’s employment opportunities. Violations of this policy are strictly prohibited and will not be tolerated. This includes negative actions based upon an employee’s participation in activities identified with or promoting the interests of a protected group.
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