What are the responsibilities and job description for the Program Director position at Frontier Behavioral Health?
Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
The Clinical Director is a key leader in FBH working closely with the Service Director and Chief Operating Officer to develop and implement treatment programs for adults and/or children/adolescents within available resources. The Program Director monitors all assigned programs to ensure quality of care, efficiency and effectiveness, program performance, productivity and compliance with any accreditation standards, all applicable laws, rules, regulations and FBH policies and procedures. Participates in FBH Leadership team for executive management as part of overall FBH administration, program development and planning. Ensures that all clients receive appropriate and timely services in accordance with their needs and FBH resources. Ensures greatest possible continuity and coordination of care among service providers internally and with other community providers. Participates in FBH-wide administration, program development and planning. Ensures services are provided in accordance with current FBH managed care principles and procedures.
The Clinical Director will oversee the following programs here at Frontier Behavioral Health:
WRAPAROUND WITH INTENSIVE SERVICES (WISe)
WISe is a team and community-based model that provides individualized services to ensure youth and their families live successfully in their homes and communities. This program provides comprehensive behavioral healthcare services and supports to Medicaid-eligible individuals age 21 or younger and their families. WISe services will include:
- Reduce the impact of mental health symptoms on youth and families, increase resiliency, and promote recovery
- Keep youth safe, at home, and progressing in school
- Help youth avoid delinquency
- Promote youth development and maximize potential to grow into healthy, independent adults.
- Focused and driven by the needs of family and family's support community; and provided in partnership with the client, family, and mental health provider.
CHILD AND FAMILY SERVICES - ROCK POINT LOCATION
Child and Family Services provides an array of mental health and behavioral interventions to children, adolescents and their families who need additional help or support. Treatment may be brief, episodic, and solution-focused or provided for a lengthier period of time when emotional and behavioral issues are complex and significantly impair functioning. Services can be short-term or long-term depending on the needs of the child and family and may include:
- Individual, group and family therapy
- Case management
- Parenting support and education
- Psychological testing
- Psychiatric medication management
- Crisis management
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Administrative/Operations
- Plan, organize and implement services in correlation with the Mission, Vision, Principles of Care, and Management Principles of FBH.
- Promote and sustain initiatives promoted by the agency such as Trauma Informed Care, Person Centered Recovery Planning, Motivational Interviewing, etc.
- Provide leadership and strategic direction for service development and implementation of initiatives.
- Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, agency initiatives, task groups, committees, consultations, mentoring or training responsibilities.
- Ensure all contract requirements, including performance outcomes, are met for every assigned program.
- Participate in state-wide initiatives as directed by the Service Director and/or COO.
- Ensure compliance with the Revised Code of Washington (RCW), Washington Administrative Code (WAC), and all other laws, rules, regulations, and policies and procedures as it relates to the provision of services.
- Work to assure that services are delivered in a manner that meets qualitative and quantitative standards of the agency and applicable licensing or regulatory bodies.
- Promote collaboration and build relationships with key community partners.
- Manage community concerns as a priority with a goal towards program improvement, staff development, and community education.
- Convene/chair weekly management meetings.
- Coordinate Clinical staff meeting schedule/agenda.
- Coordinate supervisory coverage and back-up.
- Participate in media related requests and activities as directed by the Service Director and/or COO.
- Act on behalf of the Service Director and/or Chief Operating Officer as requested.
- Other duties as assigned.
Management of Assigned Programs
- Ensure clients receive timely access to services while maximizing coordination of care between service providers within and outside of FBH.
- Ensure timely submission of services, authorizations/reauthorizations and other reports.
- Ensure services are provided in accordance with current FBH policies and procedures.
- Ensure direct service requirements are met by clinicians, if applicable.
- Maintain data that is reviewed with the Service Director on a regular basis to support the performance objectives of each assigned program.
- Analyze data regarding the performance of all program areas for the purpose of conducting a needs assessment and gap analysis to identify opportunities for improvement.
- In collaboration with appropriate staff and community partners, advises Service Director on all issues related to service provision and program development.
- Responsible for all assigned program personnel management activities, including overseeing the day-to-day operations at all assigned locations.
- Promote and sustain the use of evidenced based/promising practices and the clinician model
- Track hospitalizations of enrolled clients facilitate processes related to coordination of hospital discharges and assist in addressing challenges that may arise related to these, if applicable.
- Serve as primary liaison with LRA monitoring staff, DCRs and Court Evaluator with regard to requirements and processes pertaining to clients on court-ordered LRA’s, and assure that necessary tasks and processes related to services to clients on LRA’s are tracked and adhered to within the agency, as applicable.
- Ensure equal opportunity for all assigned staff with regard to work assignments, training, promotions and other conditions and privileges of employment.
- Participate in peer review, supervision, intake and diagnostic staffing, in-house educational and administrative meetings as directed.
- Develop, maintain and enhance whenever possible referral sources with appropriate agencies and ensure FBH’s working relationships in the community are positive and effective.
- Work closely as necessary with other community resources, professionals and systems (e.g., law enforcement, DCYF) to support quality care and facilitate a collaborative partnership between FBH and other such entities.
- The Director position may require phone calls after scheduled work hours for business-critical matters. Directors who have oversight of 24/7 programs are expected to be responsive to calls from program staff and FBH leadership as needed.
Management of Personnel
- Conduct applicant interviews, screening, and request for hire.
- Responsible for overseeing new employee training within the assigned programs and ensure training plans are attended to for the purpose of staff development.
- Responsible for timely performance appraisal, employee development, and corrective action of assigned employees in coordination with the Service Director and CHRO.
- Provide both regularly scheduled and as-needed supervision and provide consultation to supervisees as necessary.
- Identify, provide or ensure assigned staff have access to required clinical and administrative supervision and training or secure such training.
- Ensure FBH charting requirements, correspondence, Dayforce or its successor, and other paperwork in a complete and timely manner by staff.
- Ensure all staff are trained and certified, as appropriate for each program.
QUALIFIED APPLICANTS WILL HAVE:
- Master's degree in behavioral health is required.
- Must be licensed Washington State.
- Must have at least seven years' experience providing direct treatment services in behavioral health care with children, families and adults suffering from serious emotional problems, mental illness and/or co-occurring alcohol and substance abuse. Four years of progressive experience in mental health program administration with demonstrated leadership ability and strong supervision and management skills.
- Must have a broad range of experience and/or knowledge of issues related to providing clinical services to children and their families, and adults in a community mental health setting and clinical program development for these populations. Knowledge base should include service delivery approaches for children and their families and adults including evidence-based and promising practices and progressive approaches to case management and intervention that is integrated across mental and physical health and substance use disorder treatment systems. Knowledge base should include managed behavioral health care systems and service management, intervention approaches related to vocational and rehabilitation /recovery needs for adults with severe and persistent mental illness and children/youth with a serious emotional disturbance.
- Must have experience in writing grants, requests for proposal/information, program development, policies and procedures or other documents related to the provision of clinical care.
- Capacity to work cooperatively, independently and creatively in order to accomplish assigned responsibilities. Ability to work within the agency’s structure, to relate constructively to colleagues and community, and to use professional guidance and supervision. Capacity to display a positive, optimistic, accepting attitude toward staff, clients and the community. Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.
- Must be computer literate with experience in Microsoft operating systems. Experience with electronic health records and reporting preferred.
PHYSICAL, SENSORY & ENVIRONMENTAL:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
- May be required to lift 10 - 20 pounds.
- Work may be performed out of office and travel may be needed to outside areas.
- Blood-borne Pathogen Category III - No exposure to blood-borne pathogens.
PAY RANGE (Salary/Exempt): $118,389.72 - $144,232.64*
All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay is $118,389.72.
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?
- At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
- Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
- At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
- Our Benefits and Perks are Amazing!
- BENEFITS
- PERKS
Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.
IMPORTANT APPLICANT INFORMATION
APPLICANT ACCOMMODATIONS:
To request accommodation with our application process, please contact Human Resources at 509-458-7461.
Job seekers may also obtain assistance, including auxiliary accommodations/ aids, by calling WorkSource Spokane at 509-532-3120.
OUR EEO POLICY
It is the policy of FBH to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, marital status, familial status, citizenship, genetic information, national origin, veteran’s status, or any other basis prohibited by law, or their relatives, friends or associate and that ; a) has the purpose or effect of creating an intimidating, hostile or offensive work environment, b) has the purpose or effect of unreasonably interfering with an individual’s work performance, or c) otherwise adversely affects an individual’s employment opportunities. Violations of this policy are strictly prohibited and will not be tolerated. This includes negative actions based upon an employee’s participation in activities identified with or promoting the interests of a protected group.
Salary : $118,390 - $144,233
