What are the responsibilities and job description for the Supervisor - Access to Care - Intakes position at Frontier Behavioral Health?
Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?
- At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
- Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
- At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
The Access to Care (ATC) Program provides intake assessments for individuals seeking mental health treatment services with FBH. Supervisors at ATC provide direct oversight and supervision to assigned ATC staff, including participation in hiring, training, coaching and staff development. In conjunction with other ATC leaders, the supervisor assists in the coordination and orchestration of daily operations and participates in the continuous evaluation and development of the program. The supervisor ensures intake assessments are completed efficiently and in compliance with agency/program policies and procedures, all applicable WACs and contractual requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Monitor and manage intake flow and case assignments.
- Manages the volume of clients entering FBH through the Access to Care, ensuring open access to meet the needs of clients.
- Train and supervise clinicians working in the ATC Program, including new staff orientation, both regularly scheduled and as-needed supervision, performance evaluation and consultation as necessary.
- Monitoring the continued competency of each MHP in assessment, treatment, continuing care, transfer, and discharge.
- The monitoring must include a semi-annual review of a sample of the clinical records kept by the MHP; and
- Provide clinical and administrative supervision and training to staff to ensure effective individual performance.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing mentorship, coaching and guidance addressing complaints and resolving problems.
- Facilitate good communication between staff as well as interagency communication and staff/client interactions.
- Maintain knowledge around current clinical record requirements and provide training and supervision to staff in this area. Ensure all assigned staff perform FBH charting requirements, correspondence, Workday, and other paperwork in a complete and timely manner.
- Facilitate and coordinate case review and staffing as assigned.
- Comply with all state WAC requirements and FBH policies and procedures.
- Maintain and enhance customer service to ensure that both external and internal customers of FBH have a positive experience at FBH.
- Ensure equal opportunity for all assigned staff with regards to work assignments, training, promotions and other conditions and privileges of employment.
- Responsible for the overall direction, coordination, and evaluation of their team.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Other duties as assigned.
QUALIFIED APPLICANTS WILL HAVE:
REQUIRED:
1. Master’s degree in behavioral health related field
2. Two years’ post master’s degree experience working with individuals diagnosed with a mental health disorder.
3. At the time of hire, must meet the requirements of a Mental Health Professional as defined by WAC 246-341-0200 which includes having applied for one of the following DOH credentials:
(a) Licensed Agency Affiliated Counselor (LAAC) OR
(b) License Mental Health Counselor Associate (LMHCA) OR
(c) Licensed Independent Clinical Social Worker Associate (LICSWA) OR
(d) Licensed Marriage and Family Therapist Associate (LMFTA) AND THEN
(e) Credential must be active with DOH within 6 months of hire date unless
currently meeting preferred licensure credential requirement below.
PREFERRED:
- Active DOH licensure (e.g., LMHC, LICSW, LMFT) in the State of Washington (Licensed employees have the title Supervisor II)
- Designation as a Mental Health Specialist for a special population.
KNOWLEDGE, SKILLS & ABILITIES:
- Must have advanced clinical assessment skills and be knowledgeable about the Diagnostic and Statistical Manual of Mental Disorders, 5th edition (DSM-5 )or its successors.
- Must possess excellent communication skills, including the ability to send and receive oral and written messages, in a clear, positive, prompt, and appropriate manner, while maintaining customer confidentiality.
- Knowledge of Washington Administrative Codes and statues pertaining to the treatment and delivery of mental health services.
- Capacity to work cooperatively, independently, and creatively in order to accomplish assigned responsibilities.
- Capacity to display a positive, optimistic, accepting attitude toward staff, consumers and the community.
- Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.
PHYSICAL, SENSORY & ENVIRONMENTAL:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
- May be required to lift 10 - 20 pounds.
- Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.
PAY RANGE (Salary/Exempt):
Supervisor I - No Licensure: $76,068.05 - $92,672.72
Supervisor II - Licensure: $82,045.93 - $99,955.48
All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay is as follows:
Supervisor I - No Licensure: $76,068.05 annually.
Supervisor II - Licensure: $82,045.93 annually.
Our Benefits and Perks are Amazing!
WE BELIEVE IN WORK LIFE BALANCE:
- Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
- Plus 9 Paid Federal Holidays!
- Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
- Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
BENEFITS: Visit
www.fbhwa.org/careers/benefits
for more information.*- Medical, Dental and Vision
- Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
- Flexible Spending Accounts
- Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
PERKS: visit
www.fbhwa.org/careers/perks
for more information.*- Signing Bonus!
- No-cost licensure supervision for those pursuing clinical licensure.
- Federal and State Loan Forgiveness Program for qualifying Programs.
- Reimbursement of License/Certification application fee that is required for the position.
- Free Employee Assistance Program
- Staff Discounts at various FBH partners throughout Spokane!
- Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.
IMPORTANT APPLICANT INFORMATION
APPLICANT ACCOMMODATIONS:
To request accommodation with our application process, please contact Human Resources at 509-458-7461.
Job seekers may also obtain assistance, including auxiliary accommodations/ aids, by calling WorkSource Spokane at 509-532-3120.
OUR EEO POLICY
It is the policy of FBH to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, marital status, familial status, citizenship, genetic information, national origin, veteran’s status, or any other basis prohibited by law, or their relatives, friends or associate and that ; a) has the purpose or effect of creating an intimidating, hostile or offensive work environment, b) has the purpose or effect of unreasonably interfering with an individual’s work performance, or c) otherwise adversely affects an individual’s employment opportunities. Violations of this policy are strictly prohibited and will not be tolerated. This includes negative actions based upon an employee’s participation in activities identified with or promoting the interests of a protected group.
Salary : $76,068 - $92,673
