What are the responsibilities and job description for the Supervisor - MRRT Mobile Dispatch Unit - Monday-Friday 3PM-11:30PM position at Frontier Behavioral Health?
Job Description
As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives. We consider it an honor and a privilege to assist them in their journey.
About Frontier Behavioral Health
We value our employees and recognize the importance of every employee's contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
Responsibilities
- Provide direct supervision and consultation on appropriate crisis intervention to assigned clinical staff.
- Facilitate internal and external customer satisfaction and responsiveness.
- Participate in planning and evaluation of the program.
- Train and supervise staff to ensure compliance and implementation of service goals and objectives.
- Provide consultation and education to other FBH staff and to the community.
Essential Duties and Responsibilities
- Participate in planning and evaluation of the program.
- Utilize monitoring tools to ensure staff's compliance with contract, WAC, and contractor requirements for external entity monitoring.
- Develop policies, procedures, workflows, and job aids as needed.
- Continually seek areas of opportunity for program and process improvement and work in collaboration with director and program administrator to implement positive change.
- Support the operationalization of a schedule that ensures adequate 24/7/365 coverage for crisis services.
- Assist with audits and reviews including preparation as requested by the director and program administrator.
- Monitor assigned staff's provision of quality crisis intervention services which include development of a viable safety plan and referral to other services and resources to support individuals' safety and follow up services as indicated.
Qualified Applicants Will Have
- A Master's degree in the behavioral health sciences.
- Two years of experience providing direct treatment services in behavioral health care with children, youth, families, and/or adults with serious emotional problems, mental illness, and/or co-occurring alcohol and substance use disorders.
- Experience with crisis intervention, including risk assessments.
