What are the responsibilities and job description for the Garage Door Service Manager position at Frontier Building Products West LLC?
Job Summary
We are seeking a skilled Garage Door Service Manager to join our team. The Service Manager is responsible for the Service Department in a geographical zone/area. They manage the Service Projects, Preventative Maintenance Contracts, Technicians, and Service Department Staff (Inside Sales & Warehouse) in their area. Service Managers oversee the scheduling of service-related jobs and work with the New Construction Team to coordinate job fluidity. They are also the main Sales contact for Direct-to-Customer projects in their area.
Duties
- Team Management: Supervise and train technicians, ensuring adherence to safety protocols and company standards.
- Scheduling: Coordinate service appointments and manage workloads efficiently.
- Customer Relations: Address customer inquiries, resolve complaints, and ensure a positive service experience.
- Inventory Control: Monitor stock levels of parts and tools, placing orders as needed.
- Quality Assurance: Inspect completed work to ensure it meets company and industry standards.
- Reporting: Maintain records of service activities, technician performance, and customer feedback.
Skills and Qualifications:
- Strong leadership and communication skills.
- Technical knowledge of garage door systems.
- Problem-solving abilities and attention to detail.
- Experience in customer service and team management.
Join us as a Garage Door Service Manager where your skills will be valued, and you will have the opportunity to grow within a supportive environment.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Overtime pay
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $25 - $35
