What are the responsibilities and job description for the IT Operations & Systems Analyst position at Frontier Dental CA?
We’re seeking an IT Operations and System Analyst to support our operations.
** Must be willing to work 7am - 3pm daily **
The key responsibilities and how you will make an impact:
- Collaborate on troubleshooting and resolving ERP-related issues, identifying root causes and implementing effective solutions.
- Escalate complex issues with detailed reports for further investigation and resolution.
- Oversee the operation of our automated warehouse systems, promptly addressing errors and proposing enhancements to improve integration processes.
- Provide timely IT Helpdesk and end-user support in a fast-paced environment, ensuring tickets are resolved efficiently.
- Support and troubleshoot Microsoft 365 services (Exchange, SharePoint, OneDrive, Teams, Intune) and Windows-based environments.
- Diagnose and resolve hardware, software, network, and security issues, ensuring minimal disruption to operations.
You are our ideal candidate if you have:
- IT related education or experience (e.g. IT certification or diploma in an IT related field)
- Strong knowledge of Microsoft technologies, including Windows OS, Microsoft 365 (Exchange, SharePoint, OneDrive, Teams), and Intune.
- Experience with ERP systems; a willingness to learn Acumatica ERP is essential.
- Background in logistics and e-commerce is a plus.
- Cybersecurity knowledge.
- Experience with API integrations, including managing and troubleshooting connections.
- Familiarity with VoIP solutions (RingCentral or equivalent).
- Understanding of networking concepts and remote access tools (VPN, Remote Desktop).
- Strong problem-solving skills with an emphasis on quick resolution and preventive strategies.
- Ability to work independently and as part of a team to maintain smooth IT operations.
- Availability to work Monday – Friday, 7am - 3pm.
Soft Skills:
- Problem-solving and critical analysis
- Clear and effective communication with users at different levels
- Organization and task prioritization in a dynamic environment
- Teamwork and collaboration with other IT areas
Salary : $65,000 - $80,000