What are the responsibilities and job description for the Referral Coordinator position at Frontier Direct Care?
At Frontier Health, we're transforming healthcare. Our patients get access to the care they need quickly and efficiently while experiencing improved health outcomes for the first time in their life. Join us in shaping the future of healthcare!
TRANSFORM HEALTHCARE AND CREATE MASSIVE IMPACT
We build experiences people love by incorporating empathy, care and trust. We challenge the status quo to restore the patient-provider relationship, starting with a team that deeply cares about healthcare and each other.
DO THE BEST WORK OF YOUR LIFE
We’ve redefined patient care and engagement, proving it's possible to build a premium healthcare brand. Supported by top healthcare funds and industry leaders, our strong team is rethinking collaboration and building a global, household name. Join us as a Referral Coordinator and do the best work of your life.
This is a full time office based position located at our headquarters in Harlingen, TX
WHAT YOU’LL BE DOING
- A Referral Coordinator is responsible for managing and coordinating the process of referrals from primary care physicians to specialists, diagnostic facilities, and other healthcare providers. The primary role is to ensure that patients receive timely and appropriate medical care.
- Receiving and reviewing referral requests from primary care physicians, assessing their urgency and appropriateness.
- Communicating with patients to schedule appointments with specialists and diagnostic facilities.
- Coordinating the transfer of medical records and other pertinent information between healthcare providers.
- Collaborating with insurance providers to verify coverage and obtain authorization for medical procedures.
- Providing administrative support to healthcare providers and patients, including managing phone and email correspondence, and maintaining accurate records.
- Monitoring the referral process to ensure timely and appropriate care is provided.
- Reconciles invoices alongside finance. Respond to tasks and requests on the EMR system.
- Providing guidance and support to patients to help them navigate the healthcare system.
- Participating in quality improvement initiatives to optimize the referral process
- Staying current with changes in healthcare policies and regulations.
Requirements
- Minimum of 3 years of health care experience (including Medical Assistant, CNA, health care administration, customer service, admissions, referrals etc.)
- Bilingual (English/Spanish) preferred
- Electronic medical records experience
- Experience facilitating and establishing referral responsibilities to include regular cadence with clinics and communicating (phone calls, emails, fax) with related parties to support a clinical team with referrals
- Knowledge of medical terminology (CPT Codes, ICD 10 Codes), procedures and healthcare regulations and policies
- Experience working with insurance carriers and performing prior insurance authorizations
BENEFITS
Taking Care of You Now and Your Future
- Medical, dental, and vision insurance
- Frontier Membership for you and your immediate family
- Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances.
- 401(k) plan: Free access to financial wellness platforms that provide financial advisors personal finance tools
Time Off
- Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year. Within this benefit, we include up to 5 unplanned days off per year
- 9 additional company holidays
- Parental leave policy
At Frontier Health, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
