CSR - Customer Service Representative

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to clients.
• Assist customers with order placements, modifications, and cancellations.
• Resolve customer complaints by identifying the issue and implementing effective solutions.
• Maintain detailed records of customer interactions and transactions in our database.
• Conduct outbound calls to follow up on customer feedback and satisfaction.
• Collaborate with team members to improve service delivery and enhance client satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information.

Requirements

• Previous experience in customer service or call center environment is preferred.
• Strong data entry skills with attention to detail.
• Excellent phone etiquette and communication skills in English; multilingual abilities are a plus.
• Ability to handle multiple tasks while maintaining a high level of professionalism.
• Proficient in using office software and customer relationship management (CRM) systems.
• Strong problem-solving skills with a focus on client services.
• A positive attitude and willingness to learn in a fast-paced environment.

Join us as we strive to deliver outstanding service to our customers!

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• On-the-job training
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $18 - $21