Case Manager II VA

DescriptionJob Title: Case Manager II Virginia

Summary: Provide professional case management services to enable individuals to make informed choices about opportunities and services, ensuring timely access to needed assistance, providing opportunities, and coordinating all services to meet each consumer's goals, thereby assisting them in achieving their maximum level of independent functioning.

Key Responsibilities:

1. Conduct interviews with individuals and/or family members in a therapeutic manner to obtain critical and thorough information, provide written documentation of the information obtained, and exercise good judgment in evaluating situations, making decisions, and implementing effective strategies.
2. Provide assessment, service planning, crisis assistance, daily living assistance, and linkage, referral, and advocacy to referred individuals.
3. Maintain client confidentiality according to Frontier Health policies.
4. Remain current in knowledge of community resources and how to access those resources.
5. Participate in in-service training and orientation and provide consultation and education services to the community as requested by supervisor/administration.
6. Be involved in the admission, hospital stay, and discharge of individuals on caseload who are admitted to an inpatient psychiatric facility.

Performance Expectations:

1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.
2. Exercise necessary cost control measures.
3. Maintain positive internal and external customer service relationships.
4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively, and asking questions when clarification is needed.
5. Plan and organize work effectively and ensure its completion.
6. Demonstrate reliability by arriving to work on time and utilizing effective time management.
7. Meet all productivity requirements.
8. Demonstrate team behavior and must be willing to promote a team-oriented environment.
9. Represent the organization professionally at all times.
10. Demonstrate initiative and strive to continually improve processes and relationships.