What are the responsibilities and job description for the Collections Clerk - Full Time position at Frontier Health?
JOB TITLE Collections Clerk
SUMMARY:
Responsible for enforcement of credit and collection policies and ensures collection or appropriate write-off of balances after billing cycle is completed. Must be able to communicate with all social and educational levels of the population to include insurance companies, clients and attorneys. This position demands a high level of professionalism and courtesy at all times toward peers, and the general public while enforcing the corporation credit and collection policies.
EDUCATION AND EXPERIENCE:
Education: High School Diploma/GED required. Bachelor’s degree in business related field preferred.
Licensure: Collections license preferred
Certification: N/A
Experience: Experience in collections preferred. Knowledge/Skills: Ability to maintain composure in difficult situations. Verbal/written communication skills. Skilled in use of all major computer applications, proficient in Excel
EQUIPMENT: Computer, copier, fax, calculator and any other equipment required to perform the functions of the position.
MAJOR DUTIES AND RESPONSIBILITIES:
1. Responsible for patient liability collections after 3 rd party and self-pay billing cycle is completed.
2. Files all bankruptcy claims.
3. Maintains assigned accounts and takes appropriate action following established corporate, state, and federal guidelines.
4. Analyzes aged accounts receivable trial balance for accounts appropriate for in-house collections and third-party collection agency referrals. Submits third- party collection agency the Business Office Director for approval.
5. Assesses by rotation method accounts with collection agencies. Monitor collection activity of collection agencies. Maintains in-house collection and recovery system for accounts written-off to bad debt but not assigned to third party collection agency.
6. Downloads payment details weekly from Frontier Health Patient Portal and works reports.
7. Informs appropriate staff of potential collection problems, which could be avoided through collection of specific data during the admission process.
8. Remains current with existing and new state and federal laws that govern the credit and collection process and ensures this information is distributed to the appropriate staff.
9. Through personal interview, completes financial arrangements with patients with high balance and problem accounts. Monitors payment plans and turns over to collections as needed.
10. Attend and participate in regularly scheduled staff meetings, inservices and individual program planning meetings as needed.
11. All other duties as assigned.
PERFORMANCE RESPONSIBILITIES:
Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:
1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation and commitment to our community.
2. Respond to client needs, follow-ups to ensure needs are met, and look for ways to add value beyond immediate needs.
3. Ethics and Integrity- earn trust and respect through consistent honesty and professionalism in all interactions.
4. Exercise necessary cost control measures.
5. Maintain positive internal and external customer service relationships.
6. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
7. Plan and organize work effectively and ensure its completion while taking personal accountability for the quality and timeliness or work. Achieve results with little oversight.
8. Demonstrate reliability by arriving to work on time and utilizing effective time management.
9. Meet all productivity requirements while adapting to changing needs, conditions and work responsibilities.
10. Demonstrate team behavior and must be willing to promote a team-oriented environment.
11. Represent the organization professionally at all times.
12. Demonstrate initiative and strive to continually improve processes and relationships.
13. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards. Comprehends and upholds patient and fiscal confidentiality and HIPAA compliance.
