Coordinator Admin Support Services - Full time

JOB TITLE Coordinator Administrative Support Services

SUMMARY:

Responsible for the overall management and supervision of assigned hub to include overseeing proper policies and procedures of the agency at each location within the individual hubs. Responsible for interviewing, hiring, and training of all support staff to include annual evaluations and all other personnel issues in correlation with the Director of Support Services.

EDUCATION AND EXPERIENCE:

Education: High School Diploma/GED required. Coursework in general office skills and computer classes preferred.

Licensure: N/A

Certification: N/A

Experience: Experience in medical office setting preferred.

Knowledge/Skills: Verbal/written communication skills.

Knowledge of office equipment and basic office procedures.

Skilled in use of all major computer applications.

EQUIPMENT:

Computer, fax, copier and any other equipment required to perform the functions of the position.

SUPERVISORY RESPONSIBILITIES:

1. Selects, trains, disciplines and evaluates performance of employees.

2. Recommends pay adjustments for employees.

3. Organizes and schedules employee work activities.

4. Maintains a safe work environment by identifying and correcting potentially unsafe conditions and work practices.

5. Maintains a positive working climate within and across departmental functions.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Plan and coordinate meetings with support staff throughout hubs to dispense new policies and procedures.

2. Interact with Clinical Site Directors at each location to assure continuity of policies and

procedures.

3. Maintain working knowledge of major aspects of each support position in an effort to

provide adequate coverage when needed.

4. Maintain contact with support staff by visiting the sites on a regular basis and meeting with support staff members about site-specific situations and/or problems.

5. Assist support staff with consumer concerns and/or complaints concerning program issues in relation to scheduling and other support issues not directly related to clinical needs of consumer.

6. Attend and participate in regularly scheduled staff meetings and inservices and individual

program planning staffings as needed.

7. All other duties as assigned.

PERFORMANCE RESPONSIBILITIES:

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.

2. Exercise necessary cost control measures.

3. Maintain positive internal and external customer service relationships.

4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

5. Plan and organize work effectively and ensure its completion.

6. Demonstrate reliability by arriving to work on time and utilizing effective time management.

7. Meet all productivity requirements.

8. Demonstrate team behavior and must be willing to promote a team-oriented environment.

9. Represent the organization professionally at all times.

10. Demonstrate initiative and strive to continually improve processes and relationships.

11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.