What are the responsibilities and job description for the HR Receptionist/Secretary - Full Time position at Frontier Health?
JOB TITLE HR Receptionist / Secretary
SUMMARY: Served as receptionist for the Corporate Office. Answer phone and direct calls to appropriate persons. Greet visitors and employees and assist them as needed. Provide a variety of clerical functions to assist the Human Resources Department.
EDUCATION AND EXPERIENCE:
Education: A high school diploma/GED is preferred. Coursework in general office and computers preferred.
Licensure: N/A
Certification: N/A
Experience: Experience in customer service preferred.
Knowledge/Skills: General office skills. Verbal/written communication skills. Skilled in use of all major computer applications. Punctual with consistent/reliable attendance history.
EQUIPMENT: Computer, fax, copier, and any other equipment required to perform the functions of the position.
MAJOR DUTIES AND RESPONSIBILITIES:
1. Receives telephone calls and referrals in a professional manner using effective listening skills and routes calls to appropriate individuals.
2. Greets consumers and visitors and welcomes them to the office in a professional, polite and welcoming manner.
3. Assist with hiring, processing and orientation of new employees.
4. Assist with background checks, driving record checks and reference checks.
5. Assist with verifying employment on current and past employees.
6. Assist with scheduling and preparation of classes and functions.
7. Process specific reports on a routine basis (LEIE, Relias Training, etc)
8. Distribute internal and external mail within the Human Resources Department.
9. Maintain the waiting areas and office areas in a neat and orderly manner.
10. Manage office supplies inventory and place orders as necessary
11. Performs other administrative duties such as locking/unlocking doors, typing, filing, faxing and collecting documents to be shredded, etc.
12. Maintains strict confidentiality of all knowledge gained through contact with consumers and employees.
13. Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed.
14. All other duties as assigned.
PERFORMANCE RESPONSIBILITIES:
Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:
1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.
2. Exercise necessary cost control measures.
3. Maintain positive internal and external customer service relationships.
4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
5. Plan and organize work effectively and ensure its completion.
6. Demonstrate reliability by arriving to work on time and utilizing effective time management.
7. Meet all productivity requirements.
8. Demonstrate team behavior and must be willing to promote a team-oriented environment.
9. Demonstrate initiative and strive to continually improve processes and relationships.
10. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.
