What are the responsibilities and job description for the Loyalty Account Manager position at Frontier, Inc.?
Loyalty Account Manager
As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America-creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!
What we're seeking :
A Loyalty Account Manager conducts proactive outreach to renew service agreements and reduce churn through proactive contract renewals while growing account value for an assigned base of existing Frontier enterprise customers. Using advanced sales expertise and deep data insights, the Loyalty Account Manager engages identified accounts for renewal, cross-sells new services, and upsells higher value or incremental services. In addition, the Loyalty Account Manager will run pre-defined sales campaigns to migrate customers from legacy to strategic services while building and maintaining relationships designed to foster loyalty. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. The HUB for this role will be Dallas, TX.
What we need in you :
Exceptional communication-both verbal and written-to clearly and persuasively convey ideas and data to diverse audiences. You should excel at building strong relationships with clients and internal teams, while swiftly resolving issues to prevent dissatisfaction or churn. Strong negotiation skills are necessary to secure favorable renewal terms and identify upselling opportunities. A customer-centric mindset is essential, along with a proactive approach to spotting challenges or opportunities before they escalate. We also need someone who thinks strategically, aligning daily tasks with broader business goals, and who can adapt readily to changing market conditions and customer needs.
What you'll do :
Client Relationship & Retention
- Build and maintain strong, long-term relationships with enterprise clients to enhance satisfaction and loyalty.
- Proactively engage customers for renewals and migrations from legacy products to modern solutions, addressing any concerns to minimize churn.
- Identify high-stakes accounts that are at risk of disconnection and implement strategies to retain and renew them.
Account Strategy & Growth
Cross-Functional Coordination
What we offer :
Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes :
What background you should have :
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Salary : $45,000 - $168,000
