What are the responsibilities and job description for the SPCLST, ENTRPRISE CUSTOMER SVC position at Frontier, Inc.?
The SPCLST, ENTERPRISE CUSTOMER SVC supports all account services needs for the Enterprise Customer Segment. This role will engage directly with the Enterprise Client supporting all products post service delivery and will provide initial billing support. This is including but not limited to general product support (Non-Repair), Contract Terms and Conditions Review, MACD Order Writing and general account inquiries and maintenance.
Additional responsibilities of a CSAM may include :
- Provide Exemplary Customer Support as measured thru Transactional NPS and Overall Customer Satisfaction
- Establish and Maintain Customer Relationships within assigned Customer Base
- Supporting non-sales account management activities that include general product support, MACD Order Support, account review and billing inquiries post service delivery of products
- Be an active member of the account team structure ensuring Cases, Orders, and Opportunities are created accurately, and timely, in support of the client's needs
- Maintaining accessible and organized records within the Customer Relationship Management (CRM) history to provide single view customer insight
- Manage Frontier agreement by managing Contract Terms and Conditions
